Human Service Case Manager

4 weeks ago

Austin, United States Cherokee Federal Full time

**Human Service Case Manager - Spanish / English - Bilingual**

**SUMMARY**
Responsible for the frontline of all case management support team members for refugee resettlement and integration support for ongoing and collaborative efforts by federal, state, and local governments, NGOs, non-profits, resettlement agencies, and community organizations.

**Essential Duties and Responsibilities**:
Includes the following:

- Responsible for the direct management of individual refugee cases and timely delivery of core services, and consistent documentation of services to each refugee family assignment.
- Provides on-going consolation and assistance to resettlement partner staff.
- Assist in securing suitable/affordable housing and coordinate the delivery of furniture/supplies to newly arriving refugee families.
- Ability to conduct a home visit and, when necessary, transport and accompany clients to assist in their access to different government and community services.
- Coordinate initial services for arriving refugees and develop individual service plans. Continue to assess individual and household needs according to program guidelines throughout the service period.
- Collaborate with local health departments, social services offices, mental health providers, school systems and other services providers to ensure required services deliveries to refugees.
- Ensures language and cultural competency, mental health and social services in support of program.
- Performs other job-related duties as assigned.

**Education and Experience**:
Bachelor’s Degree in social work, counseling, or related fields with no less than 2 years of professional experience providing case management services, including refugee resettlement, immigrant support, and or non-profit operations.

**Knowledge, Skills and Abilities**:

- Bilingual (English/Spanish) communication skills are required.
- Ability to communicate clearly and effectively via oral and written means.
- Ability to present a positive demeanor to individuals, their families, staff, supportive services personnel, and the general public.
- Ability to communicate clearly and effectively via oral and written means.
- Ability to present a positive demeanor to individuals, their families, staff, supportive services personnel, and the general public.
- Ability to remain calm during difficult circumstances and emergencies.
- Able to effectively manage significant documentation.
- Advanced knowledge of case management services and community resources; Federal, state, tribal and territorial disaster assistance programs, housing & utility assistance and disability benefits.
- Proficient in utilizing Outlook, Word and Excel; PowerPoint, Access, Visio.
- The ability to successfully pass a drug screen and a federal background check is mandatory.

**Work Environment**:
Work is performed primarily in a climate-controlled office environment and outside in possible extreme conditions. Travel is required to site up to 100% of the time if not local to area.

**Company Information**:
Cherokee Federal, a division of Cherokee Nation Businesses, is a trusted team of government contracting professionals who can rapidly **build **innovative solutions. We work around the globe to help **solve** issues in national security and intelligence, information technology, health solutions, DoD logistics and humanitarian relief. Our businesses **serve **the Cherokee Nation tribe, where 100% of our profits support building a brighter future for tribal citizens.

**Legal Disclaimer**:
**#CherokeeFederal**
**#LI**
**#LI-ONSITE**

Pay: $33.95 - $34.95 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Austin, TX: Relocate before starting work (required)

Work Location: In person

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