IT Help Desk Technician
4 weeks ago
**JOB DESCRIPTION**:
This position will be based between Boston, MA and Auburn, MA with occasional travel to client sites.
**KEY RESPONSIBILITIES**:
- Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal)
- Identifies, researches, and resolves technical problems of moderate complexity.
- Documents, tracks, and monitors the client’s problem using applicable systems and tools.
- Coordinate with other teams or departments to resolve service tickets.
- Assist in the delivery and onboarding of Managed IT services.
- Escalate unresolved issue to Tier II support level.
**SKILLS & QUAILIFICATIONS**:
- Associates degree in either Computer Science or IT is preferred.
- Minimum one-year experience in a technical support or help desk center is preferred.
- CompTIA A+ Certification is preferred.
- Ability to prioritize and multitask assigned issues in a fast-paced work environment.
- Positive attitude of customer service and integrity
- Must be able to communicate with customers in a professional manner.
- Demonstrate problem troubleshooting, root cause, and resolution skills
**BENEFITS**
- Paid training and certification opportunities
- Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
- 20 days of paid time off
- Company paid life insurance and long-term disability insurance
- 401(k) plan with matching company contribution
- Cellphone allowance
- Annual company store allowance
“Our growth is mirrored by the quality of people we have invested in.” **-Louis F. Usherwood, CEO**
Usherwood Office Technology is an Equal Opportunity Employer.
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