IT Help Desk Technician

4 weeks ago


Boston, United States Usherwood Office Technology Full time

**JOB DESCRIPTION**:
This position will be based between Boston, MA and Auburn, MA with occasional travel to client sites.

**KEY RESPONSIBILITIES**:

- Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal)
- Identifies, researches, and resolves technical problems of moderate complexity.
- Documents, tracks, and monitors the client’s problem using applicable systems and tools.
- Coordinate with other teams or departments to resolve service tickets.
- Assist in the delivery and onboarding of Managed IT services.
- Escalate unresolved issue to Tier II support level.

**SKILLS & QUAILIFICATIONS**:

- Associates degree in either Computer Science or IT is preferred.
- Minimum one-year experience in a technical support or help desk center is preferred.
- CompTIA A+ Certification is preferred.
- Ability to prioritize and multitask assigned issues in a fast-paced work environment.
- Positive attitude of customer service and integrity
- Must be able to communicate with customers in a professional manner.
- Demonstrate problem troubleshooting, root cause, and resolution skills

**BENEFITS**
- Paid training and certification opportunities
- Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
- 20 days of paid time off
- Company paid life insurance and long-term disability insurance
- 401(k) plan with matching company contribution
- Cellphone allowance
- Annual company store allowance

“Our growth is mirrored by the quality of people we have invested in.” **-Louis F. Usherwood, CEO**

Usherwood Office Technology is an Equal Opportunity Employer.


  • Help Desk Analyst

    6 days ago


    Boston, United States Grand Circle Full time

    Job Description Job Description Title: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing...

  • Help Desk Analyst

    1 month ago


    Boston, United States Grand Circle LLC Full time

    Job DescriptionJob DescriptionTitle: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and ResponsibilitiesProvide day-to-day desktop support such as identifying, researching, and resolving technical issues.Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system...

  • Help Desk Analyst

    2 days ago


    Boston, United States Overseas Adventure Travel Full time

    Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been...


  • Boston, United States New Era Technology Full time

    Legislative Information Services – IT Help DeskThis position is a part of the Legislative Information Services (LIS) Help Desk group at a General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.As the Help Desk Technician is the...


  • Boston, United States New Era Technology Full time

    Legislative Information Services – IT Help DeskThis position is a part of the Legislative Information Services (LIS) Help Desk group at a General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.As the Help Desk Technician is the...

  • Help Desk Engineer

    4 weeks ago


    Boston, United States Focus Technology Solutions Full time

    We're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers. Our Managed Services practice offers a full range of services, whether a client has an existing IT department that is looking to offload certain IT functions, or if a client needs a full-service IT department...

  • Help Desk Engineer

    1 month ago


    Boston, United States Focus Technology Solutions Inc Full time

    Job DescriptionJob DescriptionWe're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers.Our Managed Services practice offers a full range of services, whether a client has an existing IT department that is looking to offload certain IT functions, or if a client...

  • Help Desk Analyst

    7 days ago


    Boston, United States Franklin Fitch Full time

    Help Desk Analyst| Boston Hybrid | $60,000 | Law & Professional Services Are you looking to join a leading global US Law firm undergoing a digital renovation? Are you hoping to find a role with crystal clear progression pathways? You will be working with an established client, undergoing expansion with a new state-of-the-art office about to open, meaning...


  • Boston, United States Zolon Tech Solutions Inc Full time

    The qualified applicant will become part of Client OIG Information Technology Service Desk Support and Engineering Services Program. The IT Service Desk Technician provides technical assistance to Clients users, answers questions; resolves computer problems for clients in person, or via telephone or electronically; provides assistance concerning the use of...


  • Boston, United States F2Onsite Full time

    Job DescriptionJob DescriptionHelp Desk/Desktop Support Technician - Boston, MA - Temp to Perm Opportunity Monday-Friday – 40 hours per week 4 month temp to perm opportunityOn call rotation Qualifications and Education Requirements2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac...

  • Front Desk Attendant

    4 weeks ago


    South Boston, United States Berry Hill Resort Full time

    Job DescriptionJob DescriptionThe Berry Hill Resort and Conference Center in South Boston, Virginia, is seeking a part-time front desk attendant. A front desk attendant is the first point of contact with guests and handles all stages of a guest's stay. A typical day of a front desk attendant involves making reservations, checking guests in, checking...

  • Front Desk Agent

    2 days ago


    Boston, Massachusetts, United States Renaissance Boston Waterfront Hotel Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Renaissance Boston Waterfront Hotel, 606 Congress Street, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAs a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest...


  • Boston, United States LEFCON, LLC Full time

    Our mission at LEFCON is to improve, protect, and deliver reliable technology while providing exceptional employee support, unparalleled customer service, and significant community contributions. We measure our ability to deliver on the mission through Employee Experience, Customer Satisfaction, and our Financials. At LEFCON, our people come first. We find...


  • Boston, United States Beacon Hill Hospitality Full time

    Job DescriptionJob DescriptionWeekend Hospital Front Desk Attendant Access Control The Hospital Front Desk Attendant is responsible for creating a safe and positive experience for each person entering the hospital- including patients, visitors and employees. Stationed behind the front desk of the lobby entrance, this crucial position is charged with not only...


  • Boston, United States Temple Israel of Boston Full time

    **Part Time Front Desk Receptionist** This individual is able to work the following schedule: **Hours**: Varying schedule, including weekends and evenings ------------------------------------------------------------------------------------------------------------ **ESSENTIAL SKILLS**: - Experience working in a high-traffic environment greeting both staff...


  • Boston, United States Snow King Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...


  • Boston, United States Beacon Hill Hospitality Full time

    Weekend Hospital Front Desk Attendant Access Control The Hospital Front Desk Attendant is responsible for creating a safe and positive experience for each person entering the hospital- including patients, visitors and employees. Stationed behind the front desk of the lobby entrance, this crucial position is charged with not only a warm and welcoming...


  • Boston, United States Beacon Hill Hospitality Full time

    Weekend Hospital Front Desk Attendant Access Control The Hospital Front Desk Attendant is responsible for creating a safe and positive experience for each person entering the hospital- including patients, visitors and employees. Stationed behind the front desk of the lobby entrance, this crucial position is charged with not only a warm and welcoming...


  • Boston, United States Fresh Form Draft Full time

    Front Desk ReceptionistDepartment: Initial Communications Employment Type: Full Time Location: Boston, MA Compensation: $18.50 - $27.00 / hour Description Welcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients...


  • Boston, United States Strategic Employment Full time

    Welcome to Strategic Employment Partners ! We’re 20 years in and the purpose, drive, and energy that built six regional offices across the nation is more alive today than ever. As a leading technology recruiting firm, SEP believes that building successful teams that grow successful companies, starts with the right people. We harness that philosophy into...