Hospital Front Desk Attendant
1 month ago
The Hospital Front Desk Attendant is responsible for creating a safe and positive experience for each person entering the hospital- including patients, visitors and employees. Stationed behind the front desk of the lobby entrance, this crucial position is charged with not only a warm and welcoming experience, but a safe one. From answering basic navigational questions and assisting with wayfinding to providing basic access control, this critical role sets the tone for the rest of the individual's visit.
Most importantly, the Front Desk Attendant is a true customer service professional who inherently loves to help others and are happy to eliminate any anxiety that can come with a hospital visit.
This position is for 2nd shift: 3:00pm - 11:00pm on Saturdays and/or Sundays.
Essential Duties and Responsibilities (including but not limited to):
- Provides a warm welcome to all entering the facility, offering to provide assistance where needed
- Ensure that patients and visitors are aware of and adhering to hospital entrance policies
- Adheres to access control requirements such as checking badges to ensure authorized access
- Helps provide information and guide patients, visitors and employees to their desired location
- Finds moments to go above and beyond by anticipating patient and visitor's needs, such as:
- Customer service-related issues will be handled quickly and professionally
- Assisting with wayfinding
- Understands the importance of access control and working closely with security when needed
- Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with hospital standard
- Support to security as an additional vigilant set of eyes and ears at the hospital entrance
- Performs other related duties as assigned
- Deliver extraordinary service to each patient and visitor
- Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors
- Ability to read, understand, and communicate effectively both verbally and on paper
- Ability to proactively solve problems, but also knows when to ask for help
Education and Experience
High School degree or equivalent
At least one year related experience strongly preferred
Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).
Disclaimer
The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position.
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