Transportation and Logistics Coordinator

4 weeks ago


La Porte, United States Overland Full time

**About Us**: Overland is a leading provider of drayage and international logistics solutions, specializing in intermodal transportation and warehouse distribution services. With a commitment to excellence and customer satisfaction, we strive to deliver seamless transportation services tailored to meet our clients' unique needs.

We are seeking a dynamic and experienced Transportation and Logistics Coordinator to join our team. As a key member of our customer service department, you will play a crucial role in ensuring the satisfaction and retention of our clients by providing exceptional service and support throughout their logistics journey.

**Responsibilities**:

- Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
- Manage customer accounts and maintain accurate records of interactions and transactions.
- Coordinate closely with various internal departments, including operations, dispatch, and finance, to ensure seamless execution of logistics solutions.
- Proactively identify opportunities to enhance customer experience and recommend appropriate solutions.
- Monitor shipment status and provide timely updates to clients, ensuring transparency and peace of mind.
- Handle escalated issues with diplomacy and efficiency, striving to resolve them to the satisfaction of all parties involved.
- Contribute to the development and implementation of customer service strategies and initiatives to improve efficiency and effectiveness.

**Requirements**:

- 2 year degree in Business Administration, Logistics, or related field preferred.
- Minimum 2 years of experience in customer service, preferably in the logistics or transportation industry.
- Strong interpersonal skills with the ability to build rapport and communicate effectively with clients and internal stakeholders.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.

Pay: $42,000.00 - $48,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- drayage: 2 years (required)
- Microsoft office: 2 years (required)
- warehouse: 2 years (preferred)
- Microsoft Excel: 2 years (required)

Ability to Relocate:

- La Porte, TX 77571: Relocate before starting work (required)

Work Location: In person



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