Client Project Manager
2 months ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us
**Position Overview** The Client Project Manager will own & execute projects in support of Paylocity’s largest, most complex, and highest revenue clients. The Project Manager will engage with the Account Manager to ensure they have a
complete understanding of the client’s business challenges and will work out unique solutions to resolve those issues. This role requires proficient technical skills, attention to detail, and comprehensive knowledge of our full Paylocity product suite. This role requires a combination of project management, client service, and client facing responsibilities.
**Primary Responsibilities** The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Efficiently manage projects using Share drive and/or Task Ray
- Define project scope, develop project plans and track and report out on progress
- Gain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needs
- Resolve a range of operational issues on behalf of the client
- Provide exceptional customer service to internal and external clients
- Partner with necessary internal stakeholders to accomplish projects timely
- Develop strong internal relationships with Sales, Client Services, and other Paylocity divisions to drive solutions that improve client satisfaction and meet client expectations
- Coordinate internal and external client teams to ensure that major project objectives are clear, roles and responsibilities are assigned, and timelines are met. Report ongoing progress to clients senior leadership
- Identify any roadblocks on the projects & propose risk mitigation strategies
- Identify HR opportunities and efficiencies that can be solved with Paylocity products or HCM solutions
- Serve as a strong advocate for clients by representing their needs and requirements to internal stakeholders. Provide feedback to the relevant teams on client preferences, feature requests, and market trends and see through execution.
- Updating data within HR Modules such as Onboarding, Performance, Recruiting, LMS, etc. with accuracy
- Data Entry of Company Level/Employee Profile updates
- Performing E-verifications within E-Verify site
- Identify opportunities for automation, product, and process improvement
- Lead client calls to report on status of the project
- Position will require travel to client up to 50%
- Stay updated on industry trends, regulations, and best practices related to human resources, payroll, and benefits administration. Share relevant insights and knowledge with clients to help them stay ahead in their respective industries.
- Other duties as assigned.
**Paylocity is an equal-opportunity employer.** Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and o
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