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Servpro Restoration Operations Manager

4 months ago

North Bethesda, United States SERVPRO of North BethesdaAspen HillRossmoor Full time

**Benefits**:

- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources

**Benefits**
SERVPRO of North Bethesda/Aspen Hill/Rossmoor offers:

- Competitive compensation - $90,000 - 110,000 annually, promotion based on performance after 1 year of employment, and bonuses for referring new work
- Superior benefits - 401K with company matching, company vehicle, sick leave, vacation leave, paid holidays
- Career progression - growth within the management chain and quarterly performance reviews
- Professional development - paid and on-the-job training
- Health, Life, Vision and Dental available
- And more_ As the Restoration Operations Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

**Key Responsibilities**
- Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
- Negotiate customer and/or client approval of project scope and estimate
- Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
- Review job site documentation to support the services provided and ensure proper client requirements and billing process
- Maintain written communication with customers, teammates, vendors, and insurance representatives
- Manage production expenses including equipment, vehicles, and other material assets

**Additional Responsibilities**:

- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Provide priority response to potential customers
- Participate in recruiting, hiring, and training restoration teammates

**Position Requirements**
- Valid driver’s license
- High school diploma/GED; Associate degree or Bachelor’s degree preferred
- At least 3 year of management and/or supervisory experience
- At least 5 years of industry experience
- IICRC certification preferred.
- Xactimate software experience

**Skills/Physical Demands/Competencies**
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
- All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever._