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Junior Application Support Analyst

4 months ago

Woburn, United States SBLI Full time

**Responsibilities include**:

- **Technical Liaison-** Acts as a conduit between non-technical users and the technical team, translating user needs into technical terms and technical solutions into user-friendly explanations.
- **Effective Communication -**Demonstrate excellent communication skills, providing clear, concise updates to both IT team members and business users, ensuring that all parties understand issue statuses and resolutions.
- **Internal IT Support -**Enhance the internal IT knowledge base by documenting frequent issues and resolutions, thereby streamlining problem-solving efforts for recurring challenges.
- **High-Paced Environment Adaptability-** Efficiently manage multiple tasks and priorities in a demanding work environment, ensuring timely and accurate issue resolution.
- **Team Collaboration - **Collaborate effectively within a team, sharing knowledge and learning from peers to improve overall team performance and problem resolution efficiency.
- **Continuous Improvement
- **Proactively seek and implement improvements in support processes and the knowledge base to optimize team efficiency and response times.

**Requirements**:

- **Educational Background - **Bachelor’s degree in Computer Science, Information Technology, or a related field.
- **Analytical and Problem-Solving Skills - **Exceptional ability to analyze, troubleshoot, and resolve complex problems.
- **Communication Skills - ** Outstanding communication and interpersonal skills, capable of effectively navigating between technical and non-technical domains.
- **Multitasking Skills -** Ability to handle multiple priorities in a fast-paced environment without compromising on the quality of work.
- **Industry Knowledge - ** A thorough understanding of life insurance processes and customer support operations is highly preferred
- Hybrid work environment allowing up to two days remote weekly

Pay: From $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Application Question(s):

- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

**Education**:

- Bachelor's (required)

**Experience**:

- Jira: 1 year (preferred)
- Application support: 1 year (preferred)

Ability to Commute:

- Woburn, MA 01801 (required)

Work Location: Hybrid remote in Woburn, MA 01801