Front Desk Agent/night Auditor

1 month ago


Parsippany, United States Hilton Parsippany Full time

Overview:
**Responsibilities**:

- Perform night audit duties including reconciling daily transactions and preparing reports
- Greet guests in a friendly and professional manner
- Check guests in and out, handling reservations and cancellations
- Answer phone calls and provide information to guests
- Assist with guest inquiries, requests, and complaints
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:

- Experience in night audit or front desk operations preferred
- Strong customer service skills with a focus on guest satisfaction
- Bilingual proficiency is a plus
- Knowledge of hotel operations and hospitality management
- Excellent phone etiquette and communication skills
- Ability to multitask in a fast-paced environment
- Multilingual abilities are advantageous

Pay: $18.44 - $22.21 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Weekends as needed

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Parsippany, NJ 07054 (required)

Ability to Relocate:

- Parsippany, NJ 07054: Relocate before starting work (required)

Work Location: In person


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