Risk and Compliance Coordinator

7 days ago

Brighton, United States Charles River Community Health Full time

**Risk and Compliance Coordinator**

**CLASSIFICATION/STATUS**: Full Time, 40 hours, Permanent

**IMMEDIATE SUPERVISOR**:Associate Director of Risk and Compliance

**SUPERVISORY RESPONSIBILITIES**: None

**PAY RANGE: B**and 4** ($51,000-$67,600/year)

**WHO YOU ARE**:
**YOUR ROLE & IMPACT**

The Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The **Risk and Compliance Coordinator** will provide assistance to the Risk and Compliance Department to strive for a safe environment for all patients.

**YOUR RESPONSBILITIES**
- Notifies management, internal and external stakeholders of any incidents of high risk significance and initiates intensive investigations and root cause analysis as defined by organizational policies and procedures and makes recommendations to solve individual risk incidents as well as system-wide changes to reduce risk going forward
- On-site Compliance Rounding required along with regular on-site shadowing of clinical services in all areas to stay in compliance with evidence-based guidelines
- Oversees patient service recovery reports and develops feedback to site leadership for improved customer service
- Leads and coordinates the validation of actual clinical and operations performance versus policy and procedures outlines. Assists departments to ensure the two are in alignment
- In conjunction with the Associate Director of Risk and Compliance, follows through on patient complaints and grievances to ensure they are resolved, as well as tracking them in the MedTrainer system. Take the lead in developing patient complaint/grievance dashboard, analyze result and reports with meaningful trends and insight to leadership and C3 (for MassHealth enrolled patients)
- Follows through on incidents involving patients, employees, or anyone else on-site at a CRCH facility, tracks in MedTrainer system and analyzes and reports with meaningful trends and insight to leadership. Works with facilities and HR to address and needed improvements to mitigate future risk.
- Develops and maintains Risk and Compliance Dashboard/Data and provide regular updates and recommendations to Senior Leadership Team in order to mitigate risk.
- Develops monthly newsletter for CRCH staff with updates from the Risk and Compliance Department
- Works in concert with VP of Operations, Chief Clinical Officer, Nursing, Clinical and Operational management, when necessary, in gathering and documenting information pertaining to all potential liability claims and high-risk areas.
- Assists senior management/leadership and directors in the coordination of on-site investigations by various external reviewers (i.e., DPH, CMS, HRSA)
- Assists senior management and directors in the implementation and ongoing measurement of various CRCH initiatives relating to patient safety, patient satisfaction, risk and compliance, and safety standards

**YOUR QUALIFICATIONS, COMPETENCIES, TRAITS**
- High school diploma or equivalent or higher, CNA, MA, encouraged to apply.
- Excellent customer service skills for patient grievance resolution.
- 2+ years in healthcare setting and working comfortability with patients preferred
- Excellent written and presentation skills, with the ability to engage, inspire, and build credibility.
- Must have experience in diverse cultures, with strong commitment to promoting Diversity, Equity, and Inclusion and reducing inequities.
- Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.

**WHO WE ARE & WHAT WE DO**?

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

**OUR PROMISE**

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressi

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