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Professional, Transportation

3 months ago

Santa Ana, United States Samsung Electronics Full time

Position Summary

Under the supervision and guidance of a Transportation Manager, the Load Planning Coordinator is responsible for the delivery order life cycle and transportation load planning associated with Samsung products, including load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The Load Planning Coordinator ensures all deliveries are effectively translated in to a systemic load plan within the Transportation Management System (TMS and Warehouse Management System (WMS) to achieve sales targets and meet customer delivery expectations.

Every role at Samsung presents a new opportunity to make a lasting, global impact. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We’re seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Join the Samsung family and be part of the team that’s creating a better future.

Role and Responsibilities
- Proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.
- Background and experience in key functions of the Supply Chain - including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.
- Ability to create dynamic reporting for key measurable and performance tracking.
- Ability to identify process improvements with attention to detail.
- Monitor/Negotiate transportation costs ensuring low cost with a high service level, contracts/rates for shipment, storage fees, and distribution status of the product
- Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
- Ability to proficiently manage multiple tasks/projects while staying organized in day to day activities.
- Work directly with 3PLs to resolve customer complaints and issues.
- Documenting and data collection for supporting departments/activities
- Ability to make decisions based on cost and service drivers to better serve the organization.
- Proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.
- Background and experience in key functions of the Supply Chain - including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.
- Ability to create dynamic reporting for key measurable and performance tracking.
- Ability to identify process improvements with attention to detail.
- Monitor/Negotiate transportation costs ensuring low cost with a high service level, contracts/rates for shipment, storage fees, and distribution status of the product
- Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
- Ability to proficiently manage multiple tasks/projects while staying organized in day to day activities.
- Work directly with 3PLs to resolve customer complaints and issues.
- Documenting and data collection for supporting departments/activities
- Ability to make decisions based on cost and service drivers to better serve the organization.

Skills and Qualifications
- Bachelor’s Degree preferred and 5+ years of experience in logistics and/or transportation.
- Load Planning/Order Management experience is a plus.
- Knowledge of Transportation Management Systems and Warehouse Management Systems.
- Strong Excel proficiency and skills.
- Excellent written and verbal communication skills.
- Ability to work well in teams and work with remote teammates.
- Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
- Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.
- Typically has general knowledge of logistics operations related to employee’s specific area of work, and knowledge of overall logistics operations.
- Is able to identify standard problems within the delivery cycle and makes a recommendation to provide a solution to achieve customer satisfaction.
- Ability to work extended periods of time in an open office environment

Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

LI-HM1

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communi