Full-time Key Holder

2 weeks ago

Santa Monica, United States Tory Burch Full time

JOB SUMMARY

**RESPONSIBILITIES**

**Drive the Business & Deliver Results**
- Achievement of **personal sales and metric goals**:

- **Build and maintain** new and existing customer relationships
- Maintain a **solid, organized client book **which **furthers your customer relationships** and **generates consistent, proactive sales volume**:

- **Be aware of and react to the rhythm of your business, **not just relying on walk-in traffic but through clienteling, outreach and event opportunities

**Be Buddy/Team Player**
- **Model behavior** that reflects the company’s core values
- **Appropriately manage conflict **and take ownership for your part in the team dynamic
- Demonstrate a high degree of **maturity and integrity**:

- Contribute to a positive atmosphere that is **fun, professional, productive and team oriented**

**Create the Customer Experience**
- Contribute to an environment that consistently delivers on the five stages of the **transformational customer experience**:

- Demonstrate **strong use of selling skills**:

- Ensure a high level of customer service through **extensive product knowledge and product ownership**:

- Take **ownership for the customer journey in your boutique** - customize it for your customer demographic and develop & maintain productive customer relationships
- **Maintain a “One Company” perspective** on charge sends, returns, and other such transactions that are critical to a positive customer experience

**Represent the Brand**
- **Understand and communicate the Tory Burch **brand philosophy and lifestyle with each other and the customer
- **Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude**:

- **Contribute to maintaining all brand and operating standards** to support brand consistency
- Assist in maintaining **store presentation standards**:

- **Leverage in-store technology **to ensure every customer’s experience is transformational

**Operational Excellence**
- **Perform store opening and closing procedures** including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
- Ensure all **sales and operational policies and procedures** are maintained
- **Accurately process all POS transactions and **capture of customer information** and assist when necessary with operational and back of house activities
- Adhere to all policies and procedures with a **focus on loss prevention and operational excellence**:

- Detailed oriented with ability to **multi-task and prioritize** work to prioritize work to produce desired outcomes.

**PRIOR EXPERIENCE NEEDED**
- 2-4 yrs. experience in a high volume, customer-driven retail environment
- Strong personal selling and customer relations experience, along with verbal and written communication skills.

**REQUIREMENTS**
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
- Must be at least 18 years of age.

**CORE SKILLS**
- **Adaptable - Change before you have to**:

- Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
- **Entrepreneurial Spirit - Own it**:

- Takes initiative, doesn’t wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
- **Collaborative - No “I” in Tory**:

- Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
- **Client & Brand Focus - Put yourself in Tory’s shoes**:

- Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
- **Live the Values - Being “Buddy”**:

- Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It’s not just what you do, but how you do it - Contributes to a positive and productive environment
- **Functional Expertise - Know Your Stuff**:

- Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
- **FOR PEOPLE MANAGERS: Team Builder - It’s all about “We”**:

- Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
- **FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life**:

- Challenges the current point of view - P

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