Office Support Specialist

4 weeks ago


Brookfield, United States University of Illinois at Urbana-Champaign Full time

Office Support Specialist - Zoological Pathology Program

Veterinary Diagnostic Laboratory

College of Veterinary Medicine

**Job Summary**:
Routine office support and customer service duties as related to the ZPP office. To be responsible for general office duties, resolving routine client concerns, record preparation and dissemination, and directing client inquiries as necessary.

**Duties**:
1. Generation of Routine Diagnostic Reports:
a. Log cases into LIMS database, scan necessary documents and enter confidential information and charges maintaining a high level of accuracy and detail. b. Proofread submitted reports and make routine corrections to demographic data. Troubleshoot formatting issues with reports and coordinate with LIMS support staff as needed. Advise faculty/staff of corrections as a feedback mechanism. May confer with faculty/staff prior to making corrections. c. Transmit case results, information and other documents to clients. d. Update, revise and retrieve case records and files as necessary.

2. Primary point of contact for clients and potential customers:
3. Maintain permanent archives including converting paper records to digital files for long-term storage and maintenance of archives.

4. Assist in packaging biomaterial for shipment to other laboratories.

5. Billing from LIMS

a. Work with ZPP Chief and Office Manager to confirm charges for contract and non-contract clients and or MDL clientele. Confirm correct charges within LIMS database and send invoices to clients.

6. General office / clerical duties. Assist faculty in professional services administrative duties and correspondence. Perform other related duties as assigned

**Physical Demands**:
Normal office environment. Allergies to hay, straw or animal dander may cause discomfort based on the location within the College of Veterinary Medicine.

**Appointment Information**:
This is a 100% full-time Civil Service 3243 - Office Support Specialist position, appointed on a 12-month basis. The expected start date is as soon as possible after 5/14/2024. Salary is commensurate with experience.

**Application Procedures & Deadline Information**
- __________________________________

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Brookfield, IL 60513: Relocate before starting work (required)

Work Location: In person



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