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Field Service Technician

4 months ago

Chandler, United States HamayaGroup Full time

Job Description for Field Services:
Technical
- Three to four (3-4) years’ experience providing IT Infrastructure field support which includes

troubleshooting hardware, software, operating system issues and problems and fixing the issues

without impacting / violating the hardware warranty or customer security compliance

requirements.
- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart

hand activity under instruction based activities at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
- Experience with Anti-spyware and Anti-virus software.
- Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches,

firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
- Good written and oral communications skills with clients and management as well as people

skills.
- Ability to work with deadlines and complete tasks on-time.
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
- Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /

Xenmobile/ Mobile iron etc),
- Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,

OneDrive.

Non-Technical
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customer at different levels.
- Self
- Driven and result oriented.
- Really passionate about the work

Good to have
- Basic understanding and troubleshooting of Apple devices and apps

Pay: $24.10 - $25.00 per hour

Work setting:

- In-person

**Experience**:

- IT Infrastructure field support: 3 years (required)
- troubleshooting hardware,: 3 years (required)
- Mobile device management: 3 years (required)
- PC break/fix: 3 years (required)
- Computer networking / IP Networking: 3 years (required)

Ability to Commute:

- Chandler, AZ (required)

Ability to Relocate:

- Chandler, AZ: Relocate before starting work (required)

Willingness to travel:

- 25% (required)

Work Location: In person