Scheduling Clerk

3 weeks ago

Corona, United States Inland Respite Inc Full time

**Position Scope**:
Under general direction from the Respite Services Supervisor or their designee, will coordinate client and care provider schedules to ensure efficient and effective operation of the department.

**Essential Duties**:

- Review and access proper reporting and record keeping of open shift requests and status.
- Maintain records of communication, outcomes, and progress of client pairing / staffing efforts.
- Review and reach out to newly hired RCPs to fill open shifts.
- Receive all requests from RCPs for new clients and manage accordingly.
- Maintain open shift integrity by updating care log and related messaging as appropriate during the matching process.
- Accurately document interview cancellations with reason indicator via the Well Sky system.
- Maintain best practice compliance in day-to-day operations and suggest updates and/or adjustments as necessary.
- Initiate follow-up procedures to arrange interviews between families and RCPs, including mileage calculation and necessary profile updates (reference best practice).
- Properly close open shifts upon successful interview and update records and communication by notifying involved parties.
- Address staff cover shift requests by initiating the appropriate matching / scheduling best practice.
- Coordinate with the Care Recruitment Specialist (or designated individual) to communicate current staffing needs based on specific matching criteria (cities, languages, gender preferences, care needs).
- Receive and relay updated information regarding RCP availability, incidents reported, shift status, or other pertinent information. Utilize appropriate best practice and reporting protocols.
- Modify, update, and include CareFinder Match Criteria on consumer Care Plans. Record documentation in the respite management system when care needs are updated during the staffing process.
- Adhere to the Cancellation Protocol by serving as the primary point of contact with families and RCPs.
- Prioritize cases experiencing extended wait times for service.
- Close open shifts for families who have not responded after multiple attempts to contact have been made. Include documentation in the respite system.
- Notify Intake Coordinator of staffing challenges for further case management and evaluation.
- Maintain reporting proficiency in the respite management system and other tools or systems utilized to support this role.
- Report significant data and provide a breakdown of open shift statistics to management team.
- Maintain working knowledge of the WSPC mobile app and the RCP experience to provide well rounded support.
- Maintain relevant knowledge of neighboring department workings. Distribute calls and inquiries related to other departments or positions within expectations.
- Serve as a resource to families and RCPs on proper interviewing protocols and etiquette in accordance with company policy. Provide support and education when necessary.
- Ability to function appropriately with the designated respite system & any other related accounting/payroll/billing system; ensuring payroll/billing/accounting related information is entered and maintained accurately.
- Continuously strive to provide excellent customer service, interpersonal communication and serve as a source of accurate information.

**Secondary Duties**:

- Assists in other administrative areas of the organization when needed.
- As needed, assist with department projects.
- May assist/participate in organizing booths at vendor fairs or other related company events for respite services.

**Education, Experience and Skills Required**:

- High School graduate or equivalent (GED) plus six (6) months of office/clerical support.
- Ability to read, write and communicate effectively in English and Spanish (Bilingual Required).
- Ability to type 30 wpm.
- Excellent organizational skills and attention to detail.
- Ability to use standard office machines such as a personal computer, calculator, copier, fax machine, telephone, etc.
- Valid California Driver’s License.

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