Process Improvement Specialist

2 weeks ago

Hollywood, United States Memorial Healthcare System Full time

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

**Summary**:
Works under the direction and guidance of the Process Improvement Manager with the goal of promoting and supporting process improvement initiatives and Lean Thinking throughout Memorial Healthcare System. Drives continuous process improvement cultural change through process improvement initiatives throughout the organization. Solves process related problems by empowering those that do the work to systematically identify, then eliminate wasteful and unnecessary process steps in order to improve processes that bring about continuous and sustainable improvement. Respect for people, their knowledge and their time is a creed that the MHS PI team adheres to in order to bring about “Deeper Caring, Smarter Healthcare through Process Improvement”.

**Responsibilities**:
Support to include: provide project support to other members of the Process Improvement team when needed.Primary duties to include: review and prioritize improvement recommendations within the B&E Matrix, assist in selecting and setting up appropriate Poka-yoke mechanisms for mistake proofing in the workplace, Kanban to prevent inventory shortfalls or overstocking, 5S the workplace to systematize and standardize the work environment, and create Visual Management tools as well as Communication Boards.Leadership expectations: teach process improvement methodologies throughout the organization. Contribute to the development and delivery of education and training courses on lean principles and skills. Teach in person, and/or virtually, the MHS Lean Yellow Belt Training Course, as well as other classes and workshops to advance Lean Thinking and the appropriate use of process improvement tools, in order advance a culture of Lean that will sustain continuous improvement initiatives.Leadership expectations: identify and leverage opportunities to share project results, methods, and best practices within MHS and outside of the organization.Primary duties to include: draft/write a Project Charter, interview stakeholders and others to obtain “Voice of the Employee/Customer/Process”, undertake observations, shadowing and time studies at the “Gemba” to see what has been described by VOC.Primary duties to include: draw up Spaghetti Maps to illustrate steps taken to perform work tasks, and identify areas of opportunity, design a SIPOC, lead/undertake Swimlane/Process Mapping that will distinguish between Value and Non-Value, Data Collection/Data Analysis, work sampling, and prepare Root Cause analysis (Fishbone Diagram).Leadership expectations: facilitate interdisciplinary team projects for approved process improvement initiatives by providing the team participants with the needed guidance and technical proficiency to allow the team to obtain positive results in the form of improved processes that can be sustained.Interactions to include: report regularly to stakeholders and executive sponsors about team progress toward goal achievement and critical factors, as well as any obstacles.Leadership expectations: lead, facilitate, consult and engage teams, work groups, projects, and activities of limited complexity, designed to improve processes and related operational performance.Interactions to include: consult with department leadership to identify appropriate key projects or process improvement projects that will provide optimal benefit to our employees, patients, families and system partners. Interact with leaders and staff to enable them to effectively participate in improvement initiatives.Perform any other duties as assigned.Deliverables to include: develop, organize, and summarize materials for reports and presentations including project data, analyses, and updates to key stakeholders and leadership. Track, monitor and report project progression using standardized tools utilized by the Process Improvement department; present information in a clear, concise manner with complete and accurate data, tailored to the recipient’s comprehension level.Support to include: quantify opportunities that can result in financial, operational and clinical performance gains for the organization.Primary duties to include: perform fundamental data and process analysis on qualitative and quantitative clinical or operational information, and data from various sources. Ensure appropriate metrics/controls are in place to monitor results, to foster continuous improvement by creating standard work to ensure consistency in work and results, and helping devise a control plan to bring about sustainable improvements.

**Competencies**:
ACCOUNTABILITY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, DEVELOPING EFFECTIVE PRESENTATIONS, LEADING CHANGE, PRODUCTIVE WORKING SESSIONS, RESPONDING TO CHANGE, STANDA

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