Service Advisor

4 weeks ago

Niles, United States TYLER KIA Full time

As a _Tyler Kia _Service Advisor_, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

**About you**:
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our dealership.

**What We Offer**:

- Advanced placement opportunities
- Family atmosphere
- Relaxed atmosphere
- Major medical insurance
- 401(K)
- Paid vacation
- No Sundays
- No long nights
- Flexible schedule

**Responsibilities will include**:

- Making appointments, processing repair orders, quotes and invoices
- Providing customer support via phone and face-to-face at the dealership
- Qualifying customer problems and logging them for technicians to review
- Ensuring customer approval for all remedial work to be carried out
- Promoting our range of vehicle parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

**Specific skills required**:

- Prior experience as a service advisor or service writer required
- Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
- Excellent follow-up and follow-through skills to ensure client satisfaction
- Must have the ability to communicate technical information in non-technical terms to clients
- Ability to evolve and adapt to changing business needs

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