Part Time Night Auditor $17

3 weeks ago


Treasure Island, United States Sunset Vistas Beachfront Suites Full time

We are looking for a Hotel Night Audit to serve as our guests’ first point of contact and manage all aspects of their accommodation. This position is an overnight position from 11:00 pm to 7:00 am. It will involve some training outside these hours but we are flexible with our training hours. The front desk responsibilities include registering guests, managing reservations and providing information about rooms, rates, reports and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role is a plus.
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills

**Job Type**: Part-time

Pay: $15.00 - $17.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

Work setting:

- In-person

Work Location: In person


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