Resident Maintenance Technician

2 weeks ago

Elmhurst, United States KNAPP Inc Full time

KNAPP Inc

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

WHAT YOU GET TO DO

Be a team member and provide first-class maintenance support to Customer on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the Customer’s location.
Have a proven experience of dealing with electro-mechanical faults and preventative maintenance operations as a support technician. You are eager and determined to succeed, demonstrating safety consciousness in all activities undertaken with a track record of problem-solving skills and successful completion of tasks. In addition, you may be required to respond to emergency calls. Working on weekends will be a requirement and will be structured accordingly to provide forward planning.

**Essential Functions and Responsibilities**:
Rectify electro-mechanical faults and specialist technical assistance as a support technician
Respond to emergency calls on Customer sites
Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
Provide emergency breakdown and specialist maintenance support
Handle set up and calibration of precision automation equipment
Create strong effective working relationships with Customer and their operational agents to enable KNAPP to provide superior service
Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
Train customer’s maintenance team as required
Provide experience and expertise in the installation of conveyor and precision automation equipment
Maintain quality of service by ensuring effective communication with customers
Ensure that reports are well written and legible
Execute site quality procedures, safety procedures, and any statutory procedures
Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager
Provide specialist maintenance service support to the Customer’s installed system
Ensure that all spare parts usage issues are logged appropriately and promptly with the KNAPP Spare Parts team
Ensure proper care and maintenance of the tooling and equipment are provided
Provide flexibility and the best use of skills and capabilities
Ensure that all time sheets and documents are accurate and legible; to be submitted to KNAPP on biweekly basis for approval
Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
Ability to work against a timeframe to complete reactive repairs
Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
Show hands-on ownership of issues to achieve a quick time resolution
Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
Mechanical aptitude, including the ability to read assembly drawings
Ability to operate hand tools and assemble parts onto equipment
Ability to follow set up instructions, assembly drawings and checklists
Strong attention to detail and exceptional follow-up skills
Excellent communication and customer service skills with both internal and external Customers
Computer literate with basic Microsoft Office skills
Willingness to learn and adapt to changing role requirements
Appreciation of cultural diversity
Perform other duties as required

**Working Conditions and Environment**:
Weekends and overtime as required by work
Occasional travel required
Authorization to work in the U.S. and/or Canada
Passport or ability to obtain passport
Professional office etiquette is required at all times

**Physical requirements may include**:
sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading

WHAT YOU HAVE
3 - 8 years of verifiable progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering
Degree in Electrical and/or Mechanical Engineering preferred but not required.
Demonstrated experience in providing rep

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