Current jobs related to Contact Center Quality Assurance Analyst - Stamford - Stamford Health

  • Contact Center Agent- Orthopedics

    4 weeks ago

    Stamford, United States Stamford Health Full time

    Job Description Stamford Health is a well-established, award winning Healthcare System with multiple locations in CT. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: Competitive salary Sign on bonuses for...

  • Contact Center Agent

    4 months ago

    Stamford, United States Stamford Health Full time

    Job Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: ...

  • Contact Center Representative

    2 weeks ago

    Stamford, Connecticut, United States Stamford Health Full time

    Job Summary:Stamford Health, a leading healthcare organization, is seeking a highly skilled Contact Center Agent to provide exceptional customer service to patients and families. As a key member of our team, you will be responsible for answering calls, scheduling appointments, and addressing patient inquiries in a timely and professional manner.Key...

  • Contact Center Representative

    7 days ago

    Stamford, Connecticut, United States Stamford Health Full time

    Job SummaryStamford Health is seeking a highly skilled Contact Center Agent to provide exceptional customer service to patients and families. As a key member of our team, you will be responsible for answering calls, scheduling appointments, and addressing patient inquiries in a timely and professional manner.Key ResponsibilitiesRespond to telephone inquiries...

  • Orthopedic Contact Center Representative

    4 days ago

    Stamford, Connecticut, United States Stamford Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Lead Contact Center Agent to join our team at Stamford Health. As a key member of our Orthopedic department, you will be responsible for providing exceptional patient experience and ensuring seamless communication between patients, physicians, and staff.Key ResponsibilitiesRespond to patient...

  • Quality Assurance Manager

    2 weeks ago

    Stamford, Connecticut, United States Pierce Technology Corp Full time

    Job OverviewPierce Technology Corp is seeking a seasoned Quality Assurance Manager to lead our software quality assurance efforts. As a key member of our team, you will be responsible for ensuring the highest quality of our products and services.Key Responsibilities• Develop and implement quality assurance strategies to meet business objectives•...

  • Contact Center Representative

    2 weeks ago

    Stamford, Connecticut, United States Stamford Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Contact Center Representative to join our team at Stamford Health. As a Lead Customer Service Agent, you will be responsible for providing exceptional customer service to patients and families, scheduling medical appointments and procedures, and ensuring a seamless patient experience.Key...

  • Software Quality Assurance Manager

    1 month ago

    Stamford, United States Cigniti Technologies Full time

    About the Company: Are you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a...

  • Software Quality Assurance Manager

    4 weeks ago

    Stamford, United States Cigniti Technologies Full time

    About the Company: Are you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a...

  • Environmental Quality Assurance Specialist

    3 weeks ago

    Stamford, Connecticut, United States Sacred Heart University Full time

    Position Overview:This role focuses on ensuring the integrity and reliability of environmental data through comprehensive quality assurance practices.About the Role:This is an office-based position that requires regular attendance at the designated duty station.Key Responsibilities:Deliver expert consultation and evaluations of quality assurance...

  • Pharmaceutical Packaging Quality Assurance Lead

    3 weeks ago

    Stamford, Connecticut, United States Carecam International Inc Full time

    Job OverviewWe are in search of a dedicated and proactive individual to fill the role of **Quality Assurance Manager**. This position is pivotal in overseeing the **Quality Systems** within our packaging operations.The **Quality Assurance Manager** will be tasked with ensuring adherence to **current Good Manufacturing Practices (cGMP)** as they relate to...

  • Quality Assurance Inspector

    2 weeks ago

    Stamford, Connecticut, United States GPR Design & Manufacturing Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Inspector to join our team at GPR Design & Manufacturing. As a key member of our Quality Control Inspection Department, you will be responsible for ensuring the highest quality standards in our products.Key ResponsibilitiesInspect and Test machined parts to ensure they meet our quality...

  • Lead Quality Assurance Engineer

    3 weeks ago

    Stamford, Connecticut, United States TekWissen LLC Full time

    Job DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a prominent media and entertainment organization that develops, produces, and markets various forms of entertainment, news, and information. It operates a diverse portfolio of news and entertainment television...

  • Quality Assurance Engineer CR

    3 weeks ago

    Stamford, United States Point72, L. P Full time

    Quality Assurance Engineer Point72, L.P. (Stamford, CT).Hybrid position; remote up to 2 days/ week.Create tests & tests plans & strategy according to business requirements.Execute test cases with appropriate technique (manually & automated).Must have at least a bachelor's or equivalent in Information Technology, Information Systems, or related field &...

  • Product Analyst Consultant

    2 weeks ago

    Stamford, United States Conglomerate IT Services Inc Full time

    ABOUT THE JOB Role: Product Analyst Consultant Location: On-site at New York / Stamford, CT Job Type: Contract Work Authorization: USC, GC, EAD, H1B (Transfer) Taxation: 1099/W2 We are seeking a Product Analyst with a solid understanding of financial treasury and accounting processes in the private equity or buy-side finance sectors to support the...

  • Quality Assurance Engineer Intern

    3 weeks ago

    Stamford, Connecticut, United States Raytheon Technologies Full time

    About the Role:This Quality Engineering Intern position offers a unique opportunity to contribute to the development of quality assurance processes and procedures within the Mission Systems team at Collins Aerospace, a Raytheon Technologies company.Key Responsibilities:Support site audits, control plans, process control methods, dimensional and physical...

  • Product Analyst

    2 weeks ago

    Stamford, United States Conglomerate IT Services Inc Full time

    Title: Product Analyst Consultant Location: New York / Stamford, CT Job Type: Contract Tax Term: 1099,W2 Work Authorization: USC, GC, H1-b, H4-EAD Job Summary: Job Overview: We are seeking a skilled Product Analyst Consultant to support the Information Technology team. The ideal candidate will have a strong background in treasury and accounting processes...

  • Assurance Director

    6 days ago

    Stamford, Connecticut, United States BDO Full time

    Job Summary:The Assurance Director role at BDO is a senior position that recognizes professionals who have achieved recognition in a technical area of assurance and risk management. This role is reserved for individuals who have demonstrated expertise and are qualified to perform limited yet critical additional technical functions as an Engagement Director...

  • Board Certified Assistant Behavior Analyst

    2 weeks ago

    Stamford, Connecticut, United States State of OK JD McCarty Center Full time

    Job SummaryWe are seeking a highly skilled and dedicated Board Certified Assistant Behavior Analyst (BCaBA) to join our team at the State of OK JD McCarty Center. As a BCaBA, you will play a critical role in providing high-quality ABA therapy services to children with developmental disabilities.Key ResponsibilitiesSupervise and Train Staff: Supervise and...

  • Data Analyst

    5 days ago

    Stamford, United States The Computer Merchant, LTD. Full time

    JOB TITLE: Data AnalystJOB LOCATION: RemoteWAGE RANGE*: 30 - 39/ hour W2JOB NUMBER: 33862188 backfill for 31515129REQUIRED EXPERIENCE:Bachelor DegreeExcellent verbal and written English Communication Skills2 years of experience as a business or data analyst preferredExperience with and knowledge of Microsoft applicationsStrong communication skills to ensure...

Contact Center Quality Assurance Analyst

4 months ago

Stamford, United States Stamford Health Full time
Job Description

Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Contact Center Quality Assurance Analyst.

As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:
  • Competitive salary
  • Comprehensive, low-cost health insurance plans available day one
  • Wellness programs
  • Paid Time Off accruals
  • Tax deferred annuity and (403b) pension plan
  • Tuition reimbursement
  • Free on-site parking
JOB SUMMARY:

The Contact Center Quality Assurance Analyst is responsible for quality monitoring incoming and outgoing calls via Voice and chat as well as associated documentation and scheduling of the Radiology Central Scheduling Representatives and/or phone representatives. He/she will provide actionable insight and assessing the quality of the performance of Contact Center phone throughout Stamford Health who handle inbound/outbound calls with our existing and potential patients.

Responsibilities

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
  • Coordinate and facilitate call calibration sessions for all Contact Center phone staff throughout the organization.
  • Provides feedback and prepares weekly and monthly reporting to Stamford Health leadership regarding staff performance.
  • Effectively measure compliance against established expectations of the role and responsibilities of a Radiology Central Scheduling Representative and/or phone staff (Quality requirements will differ depending on the department)
  • Monitor, listen and evaluate calls in 3 ways: live, recorded and side by side while communicating feedback to encourage and discourage certain practices.
  • Evaluate and identify key behaviors that improve the patient experience.
  • Detect broken internal processes, skills gaps and make an informed decision on how to bridge the gap and other areas of the organization that may be impacted by these changes.
  • Monitor healthcare industry trends (i.e., top missed points) month to month at the agent and organizational level.
  • Effectively research and report what other healthcare organizations are practicing improving the patient experience.
  • Take the acquired trend information to incorporate it into a customized solution for improving Press Ganey results the organization and process improvement ideas based on data analysis and review.
  • Provide an impartial means to measure the organization's strengths and weaknesses against the competitors in the healthcare market.
  • Effectively create a competitive analysis program to communicate regularly with senior leadership to help make the Stamford Health's Contact Center the best in the market.
  • Design evaluation programs that remain focused on maintaining positive patient experiences.
  • Assist in departmental cross-training for quality assurance.
  • Strong ability to work independently and remotely when assigned.
  • Proactively read emails daily and keep up to date on all communications.
  • Demonstrate behavior consistent with Stamford Health's mission, vision, goals, objectives, and patient care philosophy.
  • Must be committed to providing excellent service to Stamford Health and third-party customers.
  • Demonstrate regular, consistent, and punctual attendance.
  • Perform other duties as assigned.
Qualifications

QUALIFICATIONS/REQUIREMENTS:
  • 2 to 3 years' experience in a Contact Center or customer service environment with emphasis on quality improvement.
  • Strong interpersonal skills with the ability to be self-directed and an attention to details.
  • String ability to work on various assignments simultaneously.
  • Strong ability to communicate tactfully, verbally in writing and in person with department heads, managers, and coworkers.
  • Proficient with Microsoft Office - Word, Excel, and PowerPoint
  • Ability to work on multiple tasks and effectively prioritize work to achieve company and personal goals
  • Proficient organizational skills in relation to scheduling (daily, weekly, monthly, yearly) tasks
  • Ability to take full responsibility from start to finish
  • The ability to deal with the demand of a fast paced and high-volume operation
  • Ability to support internal staff
  • Results-oriented with a willingness to take responsibility and initiative

*We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.