Customer Service Supervisor/manager

4 weeks ago


Lake Jackson, United States City of Lake Jackson Full time

**BASIC FUNCTION**: The Customer Service Supervisor oversees specific finance operations as assigned by the Finance Director, including the performance of full range of supervision for designated areas of responsibility.

**PRINCIPAL RESPONSIBILITIES**:
1. Serve as first line supervisor and manager of specific Finance operations, including but not limited to Cashiering and Utility Billing, and Meter Reading.

2. Develop policy and procedure recommendations for cash collection, utility billing operations and telephone/visitor assistance and referral, collections and write-offs.

3. Resolve concerns and problems from employees, other departments, vendors or public pertaining to accounts, bills or payments.

4. Answer more complicated or serious inquiries in person or by telephone regarding customer matters, oftentimes in hostile or adverse situations.

6. Review and approve activity reports and other records prepared by subordinates.

7. Maintain records, files and other information related to cashiering and utility billing operations in accordance with records retention schedules.

8. Perform other appropriate duties as assigned.

**TYPICAL** **DECISIONS**: The incumbent must organize and plan work for designated areas of responsibility and possess well-rounded communication skills. Develop performance measures and goals for subordinates and departmental functions.

**Education**:Two years of college.

**Experience**: Five years of related experience in a municipality, public accounting firm, or business. Two years of experience as a supervisor in a related field or operation.

**NOTE**: Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

**THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED AND ARE NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND SKILLS WHICH MAY BE REQUIRED. ALL EMPLOYEES ARE EXPECTED TO PERFORM TASKS AS ASSIGNED BY SUPERVISOR.**

Pay: $55,897.00 - $69,871.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance

Schedule:

- Monday to Friday

Work Location: In person



  • Mohegan Lake, United States Apple Bank for Savings Full time

    Westchester, NY Mohegan Lake Salary Range: $29.67/hr - $38.47/hr The Customer Service Supervisor oversees the day-to-day activities of the Customer Service Representative (CSR) staff by motivating them to provide exemplary client service, meet or exceed sales goals, and to operate in a manner that is consistent with the policies/procedures of Apple Bank,...


  • Big Bear Lake, United States Amtec Inc. Full time

    POSITION DEFINITION:Under the direction of the Energy Resource Manager, the Customer Service Supervisor is responsible for providing direction for all aspects of billing, customer service, public purpose programs, community engagement, public affairs and media releases, public website, metering, service connections, and rate changes. The primary focus of...


  • Big Bear Lake, United States Amtec Inc. Full time

    POSITION DEFINITION:Under the direction of the Energy Resource Manager, the Customer Service Supervisor is responsible for providing direction for all aspects of billing, customer service, public purpose programs, community engagement, public affairs and media releases, public website, metering, service connections, and rate changes. The primary focus of...


  • Mohegan Lake, United States Apple Bank for Savings Full time

    Westchester, NYMohegan LakeSalary Range: $29.67/hr- $38.47/hrThe Customer Service Supervisor oversees the day-to-day activities of the Customer Service Representative (CSR) staff by motivating them to provide exemplary client service, meet or exceed sales goals, and to operate in a manner that is consistent with the policies/procedures of Apple Bank,...


  • Lake Charles, United States Envoy Air Inc. Full time

    Overview: Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: - Amazing employee flight...


  • Jackson, United States LOOMIS Full time

    Cash Management Services Supervisor Jackson, MS, USA Req #5703 Monday, June 17, 2024 With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with...


  • Jackson, United States National Garden Service Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Part-Time, Seasonal Garden...


  • Jackson, United States Hilton Full time

    No experience requited, hiring immediately, appy now.Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby...


  • Jackson, United States Miller Warehousing Services, Inc. Full time

    Job DescriptionJob DescriptionMiller Warehousing Services, Inc. who has been serving the manufacturing markets for over 60 years, is seeking an inside Customer Service Representative to work in Jackson, MI!If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now!Apply Now if you want to join the Miller Warehousing...


  • Jackson, United States Miller Warehousing Services, Inc. Full time

    Job DescriptionJob DescriptionMiller Warehousing Services, Inc. who has been serving the manufacturing markets for over 60 years, is seeking an inside Customer Service Representative to work in Jackson, MI!If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now!Apply Now if you want to join the Miller Warehousing...


  • Lake Jackson, United States Lincoln Property Company Full time

    Overview: Join a team with over 50 years of success in the real estate industry! Lincoln Property Company is currently hiring for a Maintenance Supervisor to oversee the general maintenance of the apartment community and manage the maintenance team. We are looking for a hands-on person who enjoys helping customers and leading and motivating people. Does this...


  • Big Bear Lake, California, United States Randstad Full time

    Job Summary: Our client, a top Utility company, is in need of a Customer Service Supervisor for their Big Bear, CA location. This role requires 5 years in a leadership position and 5 years working with customer information services (CIS), along with a Bachelor's Degree or relevant work experience.Highly Desired:- Experience with Oracle Customer Care...


  • Jackson, United States Conexon, LLC Full time

    Job Type Full-time Description The Member Services Supervisor's role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and documenting MSR progress, ensuring that they understand and...


  • Jackson, United States Conexon, LLC Full time

    Job Type Full-time Description The Member Services Supervisor's role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and documenting MSR progress, ensuring that they understand and...


  • Jackson, United States Conexon, LLC Full time

    Job Type Full-time Description The Member Services Supervisor's role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and documenting MSR progress, ensuring that they understand and...


  • Big Bear Lake, California, United States Randstad USA Full time

    job summary: Our client, a leading Utility company is seeking a Customer Service Supervisor for their Big Bear, CA site. This position is 100% onsite and requires candidates to be a local resident. 5 years in a leadership role required and 5 years working with cutomer information services (CIS). Bachelor's Degree or extensive work experience in the utility...


  • Big Bear Lake, California, United States Randstad USA Full time

    job summary: Our client, a leading Utility company is seeking a Customer Service Supervisor for their Big Bear, CA site. This position is 100% onsite and requires candidates to be a local resident. 5 years in a leadership role required and 5 years working with cutomer information services (CIS). Bachelor's Degree or extensive work experience in the utility...


  • Jackson, United States Quipt Home Medical Full time

    Job DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports To: Branch Manager/CSR DirectorPosition...

  • Route Service Manager

    4 weeks ago


    Jackson, United States S4 Search Partners LLC. Full time

    Job DescriptionJob DescriptionRoute Service ManagerThe Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.Training:Employees get quality skills...

  • Service Supervisor

    2 weeks ago


    Jackson, United States Stonemark Management Full time

    Job DescriptionJob DescriptionStonemark Management, a national multi-family management company, seeks a highly motivated Service Supervisor to join our team. Ideal candidates must be people oriented with technical aptitude, strong organizational and make-ready skills. Candidate must be capable of working with little or no supervision. If you are interested...