Utility customer service supervisor
2 weeks ago
Job Summary:
Our client, a top Utility company, is in need of a Customer Service Supervisor for their Big Bear, CA location. This role requires 5 years in a leadership position and 5 years working with customer information services (CIS), along with a Bachelor's Degree or relevant work experience.
Highly Desired:
- Experience with Oracle Customer Care Software
- Union knowledge
- Utility background
***Direct Hire Role with excellent company benefits
***Relocation Assistance available
Location: Big Bear Lake, California
Job Type: Permanent
Salary: $77,000 per year
Work Hours: 8am to 4pm
Education: Bachelors
Responsibilities:
- Coordination and Administration
- Customer service
- Billing and rates
- Collections
- Community relations
- Meter programs in the service area
- Training and Procedures Development
- Development of training, procedures, and processes for customer service, meter department, and programs to enhance activities and address customer needs
- Union Contract Review and Negotiation
- Participation in the review and negotiation of the Union contract as per the Collective Bargaining Agreement schedule
- Union Grievance Handling
- Active involvement in the response and process regarding any Union grievance filed by meter department personnel
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