Front Desk Agent

Hotel Rock Lititz has an immediate opening for a reliable & hospitable **Front Desk Agent. **This is an entry level position but requires someone with a personality that is beyond a cashier - someone who is excited to help travelers with their trip to the Lititz area.

**Must be available mix of shifts including evenings and weekends.**

**RESPONSIBILITIES**:

- Act in accordance to As One Values and Mission and brand performance standards.
- Enthusiastically greet guests upon arrival.
- Register and assign rooms to guests promptly and efficiently.
- Ensure safety measures are followed at all times.
- Date-stamp, sort, and rack incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Communicate effectively with guests and resolve complaints swiftly and effectively.
- Help hotels meet revenue goals
- Compute bills, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Accurately post charges such as room, food, liquor, or telephone to guest bill.
- Make reservations, transportation, or entertainment reservations for guests.
- Deposit guest valuables in the hotel safe deposit box as requested and appropriate.
- Log and conduct wake-up calls timely and pleasantly.
- Ability to focus on the guest, ensuring complete satisfaction with each transaction and interaction.
- Ability to accurately use various office software.
- Adhere to all safety policies and training as required by As One and Brand.
- Complete and follow all training as assigned.
- Ensure hotel safety protocols are followed for the guests and staff protection, especially around privacy.
- Assist with keeping the public spaces clean and appealing including but not limited to; trash removal, dusting, maintaining market/pantry stocking and rotation of supplies, and clean lobby appearance (mop/vac as needed)
- Act as Manager on Duty for guests when problems arise outside of hours where senior management is on-site and do so with logical decisions in accordance to your training to benefit guests/company.
- Ability to willingly perform other customer service and guest-related functions as required.

**PHYSICAL REQUIREMENTS**:

- Work schedule varies and may include working all shifts, holidays and weekends.
- Requires standing for extended periods of time, the ability to lift up to 25 pounds, bending, reaching, stooping, manual dexterity, kneeling or crouching.
- To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

**Benefits offered**:

- Matching Simple IRA*
- Advancement Opportunities*
- Paid Holidays*
- Bonus Programs*
- Hotel Discount Package*
- Food Discounts*
- Meeting/Banquet Space Discounts*
- Company Celebration Events*
- *Available to PT associates_

**MISSION**

**To enhance the lives of everyone we touch.**

**Core Values**

**Be Positive & Do The Right Thing | Practice Creative Problem Solving**

**Be Consistently Hardworking & Accountable | Stay Humbly Confident & Practical**

**Learn & Grow As One Family**

**About Us**

**Job Type**: Part-time

Pay: From $15.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work setting:

- In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

- Lititz, PA 17543: Relocate before starting work (required)

Work Location: In person