Member Services Specialist

2 weeks ago


Charlottesville, United States University of Virginia Community Credit Union Full time

Description**:University of Virginia Community Credit Union**Working together to strengthen the financial wellness of our members and local communities.
University of Virginia Community Credit Union Members deserve the best, which is why we seek to engage talented and enthusiastic people who have a passion for excellence and a commitment to the credit union ideal of service and financial education. Be a part of something special - a not-for-profit financial cooperative with the social purpose of _people helping people_.

**SUMMARY**:
Successful Member Service Specialists serve in a universal specialist role, and provide an exceptional member experience by handling every client need from sales to service.

Teammate will have ability to work necessary hours and or weekends as needed to serve member needs as well as reliable transportation to work. This position will work within the Charlottesville area branches as needed.

**DUTIES AND RESPONSIBILITES**:

- Ensure Members are promptly and professionally served
- Actively educate and refer Members to resources available within the Credit Union
- Refer products and services to our Members
- Provide members with a one-stop experience in processing transactions and fulfilling their sales and service needs
- Retain and deepen existing member relationships, and establish new relationships using a needs-based approach
- Perform teller transactions at a high level, including deposits, withdrawals, transfers, and loan requests, among others
- Assist with opening and closing duties for the branch
- Promote, explain, and cross-sell credit union products and services, including checking accounts, debit & credit cards, electronic services, consumer loans and business accounts and services
- The position is tiered into levels I, II, & III. Placement within the tiers is based on experience within the role, and compensation is discretionary based on prior experience.

**Requirements**:
**QUALIFICATIONS**:

- 3 years of experience working in a similar or related setting in a Financial Institution
- Placement within Tier I, II, or III of the position is related to prior experience.
- Exceptional communication skills
- Approachable and friendly
- Thrive in a fast-paced environment
- Ability to perform basic math skills
- Cash handling experience is preferred
- High school diploma is required

**BENEFITS**:
We offer an attractive suite of benefits to full-time employees including: Health, Dental, Vision, a 10% company Retirement Plan Contribution after the first year of employment. Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts. Full-time employees accrue Paid Time Off starting with 18 days accrual annually, and 13 company paid holidays. Employees are also eligible for Family Forming Leave, and Volunteer Time Off.

**Equal Employment Opportunity **has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union & Member Options, LLC, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.



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