Patient Services Representative

2 weeks ago

Pleasanton, United States Berman Skin Institute Full time

**About Berman Skin Institute (BSI)**:Founded a quarter century ago by David Berman, MD, a board-certified dermatologist, BSI’s mission is to blend state-of-the-art medical technology and research with a dedication to patient welfare and healing to provide patients with the best possible dermatologic care. Berman Skin Institute is a group of dermatology clinics with eleven medical clinic locations across Northern California, including Los Altos, Cameron Park, Fremont, Placerville, Pleasanton, Roseville, Sacramento, San Francisco, Tracy, Walnut Creek and Yuba City. With a well-established and diverse patient population, BSI has a set of broad and comprehensive service offerings, including medical and surgical dermatology, including treatment for acne, moles, allergic skin reactions, autoimmune diseases, skin infections, Mohs skin cancer surgery, cosmetic dermatology (including laser treatment of unwanted hair, sun damage and wrinkled skin, unwanted tattoos, red or brown discoloration of the skin, varicose/spider veins of the legs and face, etc), skin care products and medi-spa/aesthetician treatments such as chemical peels, microdermabrasion, and HydraFacials. BSI is one of the largest skin laser centers in the world, with over 50 lasers on site, and many other non-laser devices for skin and hair conditions, such as 4 ARTAS robots for hair transplant.

BSI has a talented and passionate team who strives to deliver the best possible patient care. The patient experience is our number one priority with a team approach to service.

The Patient Services Representative position is the first point of contact for our patients, patient family members, physicians, and other clinic staff both in person and on the phone. We are in search of a customer service superstar with both excellent communication and administrative skills. The position is full time, fully benefited and located in our Pleasanton location.

**RESPONSIBILITES INCLUDE**:

- The first face and voice of the clinic Help patients and visitors to our practice feel comfortable, informed and well taken care of both in person and on the phone
- Communicate with back office personnel in regulating patient and work flow to assure timely and detailed patient care
- Talk about all the very cool stuff we do Provide education to patients about our medical and cosmetic procedures
- Collecting and updating patient insurance and demographic information
- Verification of health plan eligibility
- Scheduling patient appointments using EMR
- Manage multiple phone lines
- Do basic end of day accounting with daily deposits and credit card payments
- Room patients to examination rooms, procedure rooms or operative rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, wound care instructions etc per doctors orders
- Schedule appointments for patients
- Contact medical facilities or departments to schedule patients for tests and/or admission
- Inventory and assess the need for office supplies
- Assist physicians in patient, employee, or visitor medical emergencies and ensure proper documentation per facility’s policy
- Adheres to all policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
- Performs other duties as needed

**JOB REQUIREMENTS**:

- Two (2) years’ experience in an outpatient setting as a Medical Office Phone Receptionist preferred.
- High School diploma or equivalent.
- Love what we do Think Dermatology is very, very cool. Perhaps you have a drawer full of skin care products at home????
- Excellent interpersonal, organizational, and customer service skills are essential.
- Have a sense of humor. Everyone should laugh a little bit every day.
- Have life set up so you can come to work every day reliably and on time. Don't worry, you get paid time off too to play and vacation but when scheduled, we need to know you are going to be there.
- Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
- Communicate effectively in the English language in person, on the phone, & in writing.
- Must be available to work some Saturdays

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