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Customer Service Representative

3 months ago

Bridgewater, United States DryZone Basement Systems Full time

As the region's leading provider in waterproofing and foundation repair services, DryZone Basement Systems knows the importance of providing a remarkable customer experience. Our Customer Care team represents the first point-of-contact with homeowners, and we aim to “wow” all of them. We care deeply for and strive to build a long-term relationship with each customer.

We want our employees to know that they are appreciated and valued every day, and we want them to experience success in a way they never imagined for themselves. We have a tremendous amount of resources available for all employees, including training on digital learning platforms, as well as a competitive benefits program. We’re a member of the most recognized and successful home contracting network in the country, Contractor Nation, which provides many opportunities to learn, grow and reach an even greater level of success.

**What we provide you**:

- Competitive **base pay + bi-weekly bonus**:

- Great benefits, including health, vision, and dental insurance and paid time off
- Best in-class training and state-of-the-art software that sets you up for success
- A trusting, respectful, and fun culture
- Opportunities for your professional growth at a company you can be proud to represent

**What you would do**:

- Provide a remarkable customer experience
- Answer inbound calls, set sales appointments, set annual maintenance or customer warranty service appointment, and follow up with customers on a variety of issues/occasions
- Ensure all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure
- Perform administrative functions to support all departments as needed

**What we need for this role**:

- Minimum 2 years of recent customer service experience
- Bilingual (English/Spanish), preferred, but not required
- Ability to handle a high volume of inbound and outbound calls
- Knowledge of customer service principles and practices
- Strong computer skills
- Strong verbal and written communication
- Ability to handle a variety of tasks
- Ability to perform accurate data entry
- A dependable, resilient, customer-focused team player

Pay: $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years
- 3 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- customer service: 2 years (required)

Work Location: In person