Desktop Support

2 weeks ago


McLean, United States Trinity Technology Solutions Full time

**About us**

We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

**Job Title: Desktop Support AnalystDuration: Mclean, Virginia (Day 1 Onsite)Location: Contract**
**Here’s What You’ll Do**:

- Provide exceptional customer service at the walkup service desk to resolve incidents
- immediately and expedite fulfillment of requests.
- Provide remote support over the phone using remote desktop tools.
- Assist employees with installation, configuration, and troubleshooting of computer hardware
- laptops, desktops, peripherals, printers, mobile devices.
- Ability to triage tickets and troubleshoot independently.
- Install and support desktop software for corporate laptops.
- Assist with the onboarding and offboarding process. Provision/deprovision user accounts
- Document and resolve all tickets in a timely manner, adhering to established SLAs.
- Interact with vendor support to resolve technical problems with hardware and/or software.
- Create and maintain internal IT knowledge base articles to document procedures.

**Job Type**: Contract

Pay: $26.38 - $28.63 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- McLean, VA: Relocate before starting work (required)

Work Location: On the road


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