L2 Desktop Support

3 weeks ago


McLean, United States Trinity Technology Solutions LLC Full time

Job Title : L2 Desktop Support

Job Type : Contract

Location : Mclean, VA ( Onsite )


Job Description:


 Provide exceptional customer service at the walkup service desk to resolve incidents

immediately and expedite fulfillment of requests.

 Provide remote support over the phone using remote desktop tools.

 Assist employees with installation, configuration, and troubleshooting of computer hardware

– laptops, desktops, peripherals, printers, mobile devices.

 Ability to triage tickets and troubleshoot independently.

 Install and support desktop software for corporate laptops.

 Assist with the onboarding and offboarding process. Provision/deprovision user accounts

and application access. Create and maintain laptop images.

 Document and resolve all tickets in a timely manner, adhering to established SLAs.

 Interact with vendor support to resolve technical problems with hardware and/or software.

 Create and maintain internal IT knowledge base articles to document procedures.

 Create end user documentation (“How To”, “FAQ”).

Requirements:

 Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network

troubleshooting.

 Experience in Endpoint services (Intune for iOS).

 Excellent customer service, attention to detail, communication and documentation skills.

 Must be a team player and willing to work “outside the box” to get things done as needed.

 Experience working in an IT Service Desk environment.

 Experience configuring and troubleshooting Windows & Mac laptop.

 Experience troubleshooting Microsoft Office applications and administering Office 365

accounts.

 Microsoft Teams, Apple MacBook.

 Be highly motivated, able to work with minimal supervision, and adapt to changes as

needed.



  • McLean, United States SolutionSavvy Full time

    Title: L2 Helpdesk Analyst (Desktop Support)Location: Schaumburg, Illinois - HybridHere’s What You’ll Do:Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.Provide remote support over the phone using remote desktop tools.Assist employees with installation, configuration,...

  • Desktop Support

    4 weeks ago


    McLean, United States Trinity Technology Solutions Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Job Title: Desktop Support AnalystDuration: Mclean, Virginia (Day 1 Onsite)Location: Contract** **Here’s What You’ll Do**: - Provide exceptional customer service at the walkup service desk to resolve incidents - immediately and...

  • Reports Officer L2

    1 day ago


    McLean, United States ANSER Full time

    **COMPANY OVERVIEW**: ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for...


  • McLean, United States CIBT Full time

    About Us: CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500...


  • McLean, United States General Dynamics Information Technology Full time

    Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support...

  • Cloud Administrator

    1 week ago


    McLean, United States Cornerstone Defense Full time

    Title: Cloud Administrator Location: McLean, VA *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on...

  • Software Engineer

    2 weeks ago


    McLean, United States EMTAK LLC Full time

    Seeking a Software Engineer to support data acquisition, exploitation, engineering, and management tasks. Lines of effort shall include direct operational support by facilitating data gathering in highly technical situations and participating in data exchanges with internal and external subject matter experts (SMEs). These include complex in-person data...


  • McLean, United States Twinn Intelligence Group Full time

    Project Integrator (SME Level) TS/SCI w Top PolyREQUIRED SKILLS AND DEMONSTRATED EXPERIENCE • Demonstrated experience with requirements writing with Confluence and JIRA. • Demonstrated experience with Lean Agile IT software development life cycle. • Demonstrated experience gathering requirements, conducting analyses on processes, and proposing...

  • Software Engineer

    3 weeks ago


    McLean, United States Integrated Intel Solutions Full time

    Job DescriptionJob DescriptionSoftware Engineer - OpenThe Sponsor has a requirement for software engineering in support of data acquisition, exploitation, engineering, and management tasks. Lines of effort shall include direct operational support by facilitating data gathering in highly technical situations and participating in data exchanges with internal...


  • Mclean, United States Merito Group Full time

    The role of the senior revenue analyst is to ensure proper recognition of the company's revenue in accordance with US GAAP. This role will be responsible for applying US GAAP to revenue recognition, working closely with sales and contracts teams and providing guidance to the sales operations team. This position reports to the Senior Director of Revenue...


  • McLean, United States Gen3 Technology Consulting Full time

    Job DescriptionJob DescriptionAbout us: Gen3 Technology Consulting is an SBA-certified Woman-Owned Small Business (WOSB) providing a diverse set of technology services and solutions to federal and commercial clients. Founded in 2017, Gen3 leverages over 25 years of information technology management and leadership experience to help our clients define,...

  • Data Scientist

    3 weeks ago


    McLean, United States Analytic Solutions Group Full time

    Job DescriptionJob DescriptionSeeking an experienced Data Scientist professional to serve in the office the Presidential Daily Briefing. The selected candidate will provide ongoing critical support to the Presidential Daily Briefing Staff by assisting the sponsor in building new tools, such as electronic databases and tracking mechanisms, to respond to the...


  • McLean, United States Avolinq, LLC Full time

    Job DescriptionJob DescriptionOur client is seeking an Information Review and Release Analyst to support the CIA in Herndon, VA.Job DescriptionCandidate MUST possess a TS/SCI clearance with Intel PolygraphJob Description:Our client is seeking an Information Review and Release Analyst in the Herndon, VA area to support a dynamic Intelligence...


  • McLean, United States Valytics Full time

    Job DescriptionJob DescriptionValytics, LLC is seeking Test Engineers with experience developing automated tests for clinical software solutions, like end-to-end clinical workflows for patient encounters, for example. The ideal candidate for this role will be responsible for working with functional testers to understand manual workflows and coding those in...


  • McLean, United States LMI Full time

    OverviewLMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political...

  • Product Manager

    3 weeks ago


    McLean, United States Serigor Inc Full time

    Position: Product Manager (Digital space) Location: Tysons Corner, VA - Onsite Duration: 12+ Months About the job: The primary purpose of this job is to lead product management across our digital banking properties, with a focus on developing and evolving member-centric digital experiences throughout the members' journey - Discover, Explore, Buy, Use, Ask...


  • McLean, United States BLN24 Full time

    Job DescriptionJob DescriptionJob Overview: The Business Intelligence Analyst will support the development and maintenance of business intelligence solutions and analytics products. The Business Intelligence Analyst is responsible for documenting and performing requirement analysis, improving processes and procedures, developing implementation plans, user...

  • Data Scientist

    4 weeks ago


    McLean, Virginia, United States Analytic Solutions Group Full time

    Seeking an experienced Data Scientist professional to serve in the office the Presidential Daily Briefing. The selected candidate will provide ongoing critical support to the Presidential Daily Briefing Staff by assisting the sponsor in building new tools, such as electronic databases and tracking mechanisms, to respond to the evolving needs and requirements...