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Service Representative

4 months ago

Glendale, United States The Shield Group Full time

**Service Representative Trainee, Entry Level Position - La Crescenta area of Glendale**

**Job Description & Requirements**:
**Overview**

We are seeking a motivated individual with a passion to help others to join our team and train for the position of Service Representative. If you have a passion to help others, possess excellent communication skills, are self-motivated and dynamic, you may want to consider joining our team The Service Representative is responsible for providing excellent service, information and education to our California client base of healthcare professionals, resulting in outstanding client retention. If you enjoy meeting new people, variety in your workday and a change of scenery this may be the job for you

**Qualifications**

High School Diploma/GED

Valid Driver’s License

Good Driving Record

Ability to Operate a Vehicle

Proof of Insurance

Reliable Transportation

Professional appearance & conduct

Previous experience with client relationships, working with clients/customers

Flexibility For Hybrid Work Locations

Ability to work from various client facility locations, our office, your home office

**Communication**

Dynamic and outgoing individual who enjoys meeting new people.

Can easily communicate in a relatable and engaging manner.

Possesses excellent written and verbal communication skills with clients and colleagues.

Ability to present information effectively to both managers and clients.

Ethical, fair and professional conduct with both clients and colleagues.

**Technological proficiency**

Able to use various software for efficient task completion.

Proficiency with Windows, Microsoft Word, E-mail, Outlook and the Internet.

Familiarity with Excel, PowerPoint, Microsoft Teams and Zoom is helpful.

**Organizational Skills**

Excellent organizational skills.

Able to prioritize multiple tasks without compromising quality.

Able to work independently with mínimal supervision.

**Position Responsibilities**

Contribute to our growth by playing a crucial role in providing a memorable service experience to our client base of healthcare professionals. Support workflow processes. Provide valuable information and education to our clients, on-site workplace assessments conducted at client facility locations, creating documents, certificates, and reports, assisting clients who call into client services department, other administrative duties associated with the position.

Work cross-functionally to provide exceptional service to our clients while in the field or in the office. Hybrid Work Locations: client facilities, our office, your home office.

**Travel to client facilities is required for this position.**

**Benefits**

All hours spent during training are hours worked and are paid hours

Full-time position with a hybrid work location: Office Location, Client Locations, Home Office

Paid Time Off/Vacation Accrual

Paid Sick Days Accrual

Paid Holidays (7 Major Holidays)

**Compensation for the Position**

**Trainee Compensation**: Hourly + bonus upon successful completion of each training component

**Compensation thereafter**: Hourly + built-in bonus system

Qualifying mileage reimbursement during training period and thereafter

**Schedule**

8-hour workday (occasional approved overtime, if needed for field days)

**Field Day work schedule varies daily depending on client location and appointment start time. **Field Days can also include some administrative work from our office location or your home office, depending on the weekly needs of the office.

Example of a weekly schedule (8-hour workdays with 1 hour meal break each day)

**Mon** 6:30 am - 3:30 pm Field Day

**Tues** 7:00 am - 4:00 pm Office & Field Day

**Wed** 9:00 am - 6:00 pm Field Day

**Thu **7:00 am - 4:00 pm Hybrid Day Office Location/Home Office

**Fri **6:00 am - 3:00 pm Field Day

Pay: $40,000.00 - $60,000.00 per year

**Benefits**:

- On-the-job training
- Paid time off

Experience level:

- No experience needed

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- Hybrid work
- Office

Ability to Relocate:

- Glendale, CA 91214: Relocate before starting work (required)

Work Location: Hybrid remote in Glendale, CA 91214