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Patient Access Service Rep, Fcp

2 months ago


West Bend, United States Froedtert Health Full time

**Discover. Achieve. Succeed. **#BeHere**

***

**Location: US:WI:WEST BEND at our CP-WEST BEND HEALTH CENTER facility.***

**This job is ON - SITE.**

**FTE: 1.000000**

**Shift: Shift 1**

**Monday 700-300/Tue-Thur 700-330/Friday 700-400**

**Job Summary**:
The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

**EXPERIENCE DESCRIPTION**:
A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required.

Previous experience in a healthcare setting preferred but not necessary.

**EDUCATION DESCRIPTION**:
High School diploma or equivalent is preferred.

**SPECIAL SKILLS DESCRIPTION**:
Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word.

Knowledge of medical terminology and EpicCare is preferred.

**Perks & Benefits at Froedtert Health**

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

- Paid time off
- Growth opportunity
- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.