Behavioral Health Support Staff Supervisor

2 weeks ago

Phoenix, United States Adelante Healthcare Full time

**Behavioral Health Support Staff Supervisor**

**Who Are We?**

At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County. By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.

**Our Amazing Benefits**

We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:

- Medical, Dental, and Vision available DAY ONE
- 3 weeks Paid Time Off annually
- 10 paid Holidays annually
- 403b Retirement Account Savings Plan
- Tuition Reimbursement for eligible programs
- Employer-paid Short Term and Long Term Disability
- And MORE

**Position Summary**

The Behavioral Health Support Staff Supervisor is a leadership role, responsible for the facilitation and education on the Behavioral Health support staff workflow while also acting as the liaison between both front-office and back-office staff. This position has the responsibility of providing operational leadership within an assigned clinic(s), assuring operational, clinical, and service quality, regulatory compliance, financial performance, budget achievement and growth. This individual works in collaboration with the BH Area Operations Manager to implement and oversee initiatives and strategies of the company.

**WHAT YOU'LL NEED TO HAVE**
- High school diploma or GED from an accredited institution
- Graduation from an approved medical assistant training program with three (3) or more years’ experience
- Certification as a Medical Assistant is a plus
- Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
- Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
- Minimum one (1) year of supervisory or leadership experience in a medical office team and/or approved development plan
- Demonstrated ability in implementing the principles and practices of supervision
- Ability to multi-task and work effectively in a high-stress and fast-moving environment
- Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
- Proficient mathematical skills for use in a healthcare setting
- Ability to problem solve in situations both independently or with support from team and/or leadership
- Demonstrated computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)
- Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

**WHAT YOU'LL BE DOING DAY TO DAY**
- Oversees scheduling of BH support staff and arranging appropriate coverage as needed
- Prepares for the patient appointment by reviewing and updating patient records prior to patient arrival
- Completes timesheet for direct reports in a timely manner
- Interviews patients to obtain reasons for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
- Obtains and records the patients’ vital signs according to protocol for patients’ age
- Communicates with BH Area Operations Manager as situations arise which impact the day-to-day functionality of the BH support staff
- Prepares exam room and patient for the type of exam/procedure to be performed
- Maintains patient confidentiality following all HIPAA policies and procedures
- Documents accurately all patient information in electronic health record
- Communicates in a timely and professional manner with patients and other members of the care team at all times
- Understands and utilizes principles of universal protocols and National Patient Safety Goals
- Reviews patient plan and educates patient on discharge instructions
- Evaluates problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem-solving skills
- Builds and manages schedules in NextGen for assigned Behavioral Health Therapists
- Participates in orientation, mentoring, and training of staff
- Participates in regulatory reviews, audits, and process improvement projects
- Participates with interviewing, selection, training, and performance app

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