Patient Care Coordinator

2 weeks ago

Houston, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Location**: 2204700 W Sam Houston Pwky Houston, TX

**Hours**: Monday - Friday from 8 AM to 5 PM

**Primary Responsibilities**:

- Answers phones and schedules screening appointments for patients and providers using the scheduling system
- Assists providers with distribution of medical results from patient’s visits
- Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
- Ensures efficient telephone communication with patients and providers
- Recognizes and responds appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
- Establishes and maintains effective working relationships with providers, staff and other departments
- Prepares intake forms for patient visits to ensure providers and staff have the most up to date forms available for patient visit
- Requests medical records for appropriate use by providers to assess healthcare diagnosis code assessment
- Follows written protocols and procedures of the CareCoach Connect team
- Documents work processes effectively as required by procedure
- Demonstrates courtesy and willingness to assist patients and their families
- Manages medical records including maintaining, filing, scanning, and preparing for scheduled visits
- Ensures all correspondence is scanned and/or filed in timely manner
- Coordinates with external and internal teams in following protocol for patients unable to reach
- Audits completed screenings to ensure all information is completed and faxes all quality forms to DataRAP for processing
- Reviews charts for outstanding referral services needed to make sure patient has appointment within required timeframe
- Assists the provider to ensure schedules are mapped appropriately to arrive on time for appointments
- Performs all other related duties as assigned
- Answers phones and schedules screening appointments for patients and providers using the scheduling system
- Assists providers with distribution of medical results from patient’s visits
- Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
- Ensures efficient telephone communication with patients and providers
- Recognizes and responds appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
- Establishes and maintains effective working relationships with providers, staff and other departments
- Prepares intake forms for patient visits to ensure providers and staff have the most up to date forms available for patient visit
- Requests medical records for appropriate use by providers to assess healthcare diagnosis code assessment
- Follows written protocols and procedures of the CareCoach Connect team
- Documents work processes effectively as required by procedure
- Demonstrates courtesy and willingness to assist patients and their families
- Manages medical records including maintaining, filing, scanning, and preparing for scheduled visits
- Ensures all correspondence is scanned and/or filed in timely manner
- Coordinates with external and internal teams in following protocol for patients unable to reach
- Audits completed screenings to ensure all information is completed and faxes all quality forms to DataRAP for processing
- Reviews charts for outstanding referral services needed to make sure patient has appointment within required timeframe
- Assists the provider to ensure schedules are mapped appropriately to arrive on time for appointments
- Performs all other related duties as assigned

**What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include**:

- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Be

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