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Community Home Lending Advisor

3 months ago

Boston, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

**Summary**

As a Community Home Lending Advisor, you will have the opportunity to use your passion for homeownership and your knowledge to build deep relationships within the community. You will be responsible for delivering strong production results and supporting customers, particularly those in low-and-moderate income and minority communities, in achieving their dream of homeownership. Your excellent interpersonal skills and dedication to exceptional customer service will enable you to build long-term relationships with customers both inside and outside the branch, and within the community. You will serve as the primary point of contact throughout the originations process, focusing on the relationship, not just the sale.

**Job responsibilities**
- Provide expert customer service by maintaining contact with existing mortgage customers, following up regularly throughout the process, exploring opportunities and future needs, verifying value and satisfaction, asking for referrals, and solidifying the customer relationship with Chase.
- Become knowledgeable about Chase products, their advantages, and characteristics, as well as local housing assistance programs and grants to assist customers in qualifying for down payment and closing cost assistance.
- Produce high quality loans by gathering all the information required while ensuring compliance with current lending guidelines and Chase policies to manage risks and customer expectations.
- Establish trust, loyalty, and satisfaction by partnering with customers to identify and recommend the best product solution for each customer through your understanding of customer’s needs and interests, working together to solve problems.
- Identify the best product solution for each customer by asking the customer questions about needs and interests while following up on statuses to ensure deadlines are met and issues are escalated when needed.
- Build long-term relationships by identifying and continually engaging with pipeline of customers “not yet ready” for homeownership through the education and counseling process until ready to apply.

**Required qualifications, capabilities, and skills**
- Ability to read, write and speak Spanish fluently
- A Bachelor's degree or equivalent work experience in sales and/or real estate required.
- Five years of proven mortgage sales experience required including strong product, credit, and mortgage process knowledge and an understanding of Federal Housing Administration (FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and Federal Home Loan Mortgage Corporation (FHLMC) guidelines Unique Requirements, and low-down payment products. (Regional Management approval required for internal Home Lending Advisors who have been in their position for less than one year.).
- Knowledge of real estate market in local area and the ability to build new external referral sources and networks (e.g., realtors, nonprofits, community groups, civic/professional organizations required).
- Track record of customer satisfaction as demonstrated in customer satisfaction scores and customer comments.
- Your superior written and verbal communication skills will be used preparing and presenting in your community outreach when providing homeowner education and demonstrating knowledge while working with community-based nonprofits, community groups, consumer advocacy groups, and civic/professional groups.
- Intermediate PC skills in a Windows environment required.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care covera