![BerryDunn](https://media.trabajo.org/img/noimg.jpg)
Technical Support Analyst I
7 days ago
Overview:
Due to growth within the technology department, BerryDunn is seeking a qualified Technical Support Analyst to join the team The Technical Support Analyst works under the direction of the Service Desk Manager to support and maintain the operation of the firm’s technology equipment, services, systems, and software. This person will work closely with the Technology team and Service Desk Manager to support policies, procedures, and services to ensure a stable and secure computing environment is maintained for BerryDunn employees.
This position offers a competitive salary, formal technical training, a comprehensive benefits package, opportunity to gain experience to your full potential and a progressive work environment.
**Location**: 2211 Congress St., Portland, Maine
**Schedule**: Monday - Friday, 12 p.m. to 9:00 p.m.
**Responsibilities**:
**You Will**:
- Manage the service desk submission queue, phone calls and employee walk-up service by receiving, prioritizing, documenting, and actively resolving employee requests for service and support.
- Identify trends, review, prioritize, document and escalate problems to a Technical Support II Analyst when needed.
- Onboard employees from account creation to building, testing, and deploying equipment.
- Assist employees with questions and technology service requests.
- Process security change requests and follow change control standards.
- Work with IT project and technical teams for the implementation of new products and services.
- Restore files and data for employees.
- Contribute to knowledge management articles so our employees receive the most up to date information regarding products and services.
- Prioritizing and managing multiple tasks.
- Participate in weekly team meetings.
- Other duties and assignments based on your technical experience and capabilities.
Qualifications:
**You Have**:
- Bachelor's degree or minimum of 1 year working in an IT technical support role, or a degree in an information technology or computing major.
- Experience with Microsoft 365 services and technologies, such as Azure or Active Directory with creating and modifying accounts, organizational units, and security groups.
- Experience troubleshooting issues in Windows 10.
- Experience with mobile device management and support.
- Experience with ticketing systems and ticket lifecycle from creation to resolution.
- Excellent analytical, reporting, and documentation skills with attention to detail.
- Experience with VoIP telecom systems and video conferencing technology.
- A demonstrated desire and ability to effectively solve problems, manage multiple priorities, and respond to end-user issues or requests in a timely and professional manner.
- Customer service experience demonstrating interpersonal skills, teamwork, ethics, responsibility, and excellent written and verbal communication skills.
Compensation Details:
- The base salary range targeted for this role is $22/hr - $26/hr. This salary range represents BerryDunn’s good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications in excess of the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations._
BerryDunn Benefits & Culture:
Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what’s expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.
**About BerryDunn**- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace._
- #BD_Ops_
-
Senior Technical Business Support Analyst
3 weeks ago
Portland, United States Portland General Electric Company Full timeSenior Technical Business Support Analyst / Principal Technical Business Support Analyst - Workday This position is responsible for fully leveraging Workday by deploying relevant new features and enhancing configurations to ensure we are utilizing existing functionality to it's fullest. This role will focus on the Core HR, Help, Talent, Learning,...
-
Senior Technical Business Support Analyst
2 months ago
Portland, United States Portland General Electric Company Full timeSenior Technical Business Support Analyst / Principal Technical Business Support Analyst - Workday This position is responsible for fully leveraging Workday by deploying relevant new features and enhancing configurations to ensure we are utilizing existing functionality to it's fullest. This role will focus on the Core HR, Help, Talent, Learning,...
-
Senior Technical Business Support Analyst
2 months ago
Portland, Oregon, United States Portland General Electric Company Full timeSenior Technical Business Support Analyst / Principal Technical Business Support Analyst - WorkdayThis position is responsible for fully leveraging Workday by deploying relevant new features and enhancing configurations to ensure we are utilizing existing functionality to it's fullest. This role will focus on the Core HR, Help, Talent, Learning, Recruiting...
-
IT Technical Analyst
7 days ago
Portland, Oregon, United States Ledgent Technology Full timeRole: IT Technical AnalystLocation: Wilsonville, OR - hybrid following trainingPosition Type: Full-time, Direct HireAnnual Salary: Pending additional details on compensationPOSITION SUMMARY:The IT Technical Analyst supports company computer systems, collaborating closely with IT management. The ideal candidate possesses excellent communication and...
-
Assoc Technical Support Analyst
2 months ago
Portland, United States CDK Global Full timeThe Role...The Associate Technical Support Analyst provides primary support to customers encountering networking problems when using CDK's products and solutions. Assists customers with product "how to" and technical break/fix inquiries via telephone or in written internet-based email or chat sessions. Takes ownership of each customer inquiry and works with...
-
IT Technical Analyst
3 weeks ago
Portland, United States Ledgent Technology Full timeRole: IT Technical AnalystLocation: Wilsonville, OR - hybrid following trainingPosition Type: Full-time, Direct HireAnnual Salary: Pending additional details on compensationPOSITION SUMMARY:The IT Technical Analyst supports company computer systems, working closely with IT management. The ideal candidate has excellent communication and problem-solving skills...
-
IT Technical Analyst
4 weeks ago
Portland, United States Ledgent Technology Full timeRole: IT Technical AnalystLocation: Wilsonville, OR - hybrid following trainingPosition Type: Full-time, Direct HireAnnual Salary: Pending additional details on compensationPOSITION SUMMARY:The IT Technical Analyst supports company computer systems, working closely with IT management. The ideal candidate has excellent communication and problem-solving skills...
-
IT Technical Analyst
3 weeks ago
Portland, United States Ledgent Technology Full timeRole: IT Technical AnalystLocation: Wilsonville, OR - hybrid following trainingPosition Type: Full-time, Direct HireAnnual Salary: Pending additional details on compensationPOSITION SUMMARY:The IT Technical Analyst supports company computer systems, working closely with IT management. The ideal candidate has excellent communication and problem-solving skills...
-
IT Technical Analyst
4 weeks ago
Portland, United States Ledgent Technology Full timeRole: IT Technical AnalystLocation: Wilsonville, OR - hybrid following trainingPosition Type: Full-time, Direct HireAnnual Salary: Pending additional details on compensationPOSITION SUMMARY:The IT Technical Analyst supports company computer systems, working closely with IT management. The ideal candidate has excellent communication and problem-solving skills...
-
Senior Technical Business Support Analyst
1 month ago
Portland, Oregon, United States Portland General Electric Company Full timeJob Function Technical Business Support Provides support to operational employees in optimizing technology, systems, and business processes. Key Job Information Senior Technical Business Support Analyst 6528 Grade 7 Career Level: P3 Career Professional Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external...
-
Senior Technical Business Support Analyst
3 weeks ago
Portland, Oregon, United States Portland General Electric Company Full timeJob Function Technical Business Support Provides support to operational employees in optimizing technology, systems, and business processes. Key Job Information Senior Technical Business Support Analyst 6528 Grade 7 Career Level: P3 Career Professional Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external...
-
Technical Analyst
2 months ago
PORTLAND, United States Atechstar Full timeJob DescriptionBuilt on meritocracy our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Employee Benefits Technical Analyst for our team in Portland Oregon The ideal candidate is highly analytical has experience in employee benefits and/or underwriting and has...
-
Technical Analyst
2 months ago
Portland, Oregon, United States Atechstar Full timeJob DescriptionBuilt on meritocracy our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Employee Benefits Technical Analyst for our team in Portland Oregon The ideal candidate is highly analytical has experience in employee benefits and/or underwriting and has...
-
Senior Technical Business Analyst
1 week ago
Portland, Oregon, United States Motus Recruiting and Staffing, Inc. Full timeSenior Technical Business Analyst (Remote)Our client, a leading Pacific Northwest utility company, is looking for a remote Senior Technical Business Analyst for their Portland, OR location. In this role, you will gather high value detailed requirements for the implementation of a Project Portfolio Management System software application and a Document...
-
Technical Support Analyst
2 days ago
South Portland, United States FieldStack Full time**About us** FieldStack introduced its disruptive Lean Retail Platform in 2013 to bring the advanced capabilities of global chains to ALL retailers, and we've been growing ever since. We have a rock-solid financial strength, fantastic clients, and exceptionally talented employees. We are growing and are seeking creative problem solvers to join our team....
-
Lab Analyst I
1 week ago
Portland, Oregon, United States Ultra Clean Technology Full timeJoin UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...
-
Technical Business Analyst 2
2 weeks ago
Portland, United States First Tek Full timePOSITION RESPONSIBILITIES Note: All official drafts, documents, and recommendations, as listed below, must be reviewed, finalized, and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so. Provide business analysis support and assistance, eliciting documents and managing requirements, to support the...
-
Technical Business Analyst
3 weeks ago
Portland, United States AZAD Technology Partners Full timeJoin AZAD Technology Partners as a Technical Business Analyst and provide business analysis for business technology proposals and projects for an IT PMO within an enterprise regional utility. This is a 2 years plus consultant position with high probability of long term and ongoing continued employment. This position is hybrid in Portland , Oregon with onsite...
-
Technical Business Analyst
1 month ago
Portland, United States AZAD Technology Partners Full timeJoin AZAD Technology Partners as a Technical Business Analyst and provide business analysis for business technology proposals and projects for an IT PMO within an enterprise regional utility. This is a 2 years plus consultant position with high probability of long term and ongoing continued employment. This position is hybrid in Portland , Oregon with onsite...
-
Technical Business Analyst
1 week ago
Portland, Oregon, United States AZAD Technology Partners Full timeJoin AZAD Technology Partners as a Technical Business Analyst and provide business analysis for business technology proposals and projects for an IT PMO within an enterprise regional utility.This is a 2 years plus consultant position with high probability of long term and ongoing continued employment. This position is hybrid in Portland , Oregon with onsite...