Customer Service Representative

3 weeks ago


Grand Rapids, United States cynoSure Financial Inc. Full time

Job Summary:
**Duties**:

- Answer incoming customer inquiries via phone
- Answer customer questions for claim filings
- Resolve customer complaints or issues in a calm and professional manner
- Maintain accurate customer records and update information as needed
- Perform data entry tasks to update customer information in the system

**Requirements**:

- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in English; bilingual in Spanish is a plus
- Previous experience in customer service or related field preferred
- Ability to work well in a team environment

Pay: $18.00 - $20.00 per hour

Expected hours: 36 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 10 hour shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person
- Office

Work Location: In person



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