Cartoon Network Hotel Food

7 days ago


Lancaster, United States Palace Entertainment Full time

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Food and Beverage Manager is responsible for overseeing all aspects of the Food Beverage Operation in accordance with Company requirements including maximizing financial performance, high quality standards, superior guest satisfaction, sales and marketing and overall staff hiring and development.

We are currently looking for a:
Cartoon Network Hotel Food & Beverage Manager

Roles & Responsibilities:

- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards,
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements that maintain the prescribed food and beverage cost percentages.
- Identify customer’s needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPIs, schedules, policies and procedures
- Comply with all health and safety regulations
- Manages service aspects in all food and beverage assigned areas and events, and acknowledges, greets and thanks all guests
- Confirms that all service staff are in proper uniform and adhere to the brand appearance standards
- Hires, manages and trains staff in all technical and non-technical aspects of their role including hotel standards of quality and service
- Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all
- Communicates with service and kitchen staff regarding reservations and/or special events
- Conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff
- Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with all policies and applicable laws
- Make rounds of all food and beverage outlets to ensure guest needs are met
- Responsible for employee relation issues and reviews incidents with Human Resources
- Conducts monthly food and beverage inventories and quarterly china, glass and silverware inventories
- Opens and closes dining room, responsible for ensuring all F&B is secure upon departure and that all lights, equipment, doors, etc. are turned off or locked
- Acts as the Manager on Duty (MOD) supervises any staff in the hotel when assigned as MOD. Works with staff to complete tasks in an effective and efficient manner.

Team member benefits:
Fun atmosphere

Medical, Dental, Vision Benefits

Vacation Time, Sick Time and Holiday Pay

Free and Discounted tickets to Dutch Wonderland Family Amusement Park

Free and discounted tickets to amusement parks and attractions in our network
- Do not miss the chance to spark your career now



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