Director Customer Experience

2 weeks ago

Aurora, United States Sonova Full time

Sonova AG

Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Connect Hearing, and Advanced Bionics - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.
The Way We Work
At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work. Sonova has chosen a HYBRID WORK MODEL - Customized by team that keeps our employees motivated and engaged.

Sonova Values
At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.
We Care -- We care for our employees, customers and consumers, as well as our shareholders and society.
We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.

Aurora, IL
Director, Customer Success
**Purpose of role**: The Director of Customer Success that will be a Growth Leader and responsible for managing the Credit/Rebill Team, Order Management Team, and National Accounts consisting of 8 - 10 FTEs. This is a key leadership position at Sonova and leading by example is an expectation. Close and cooperative working relationships with Senior Leadership team, project teams, Corporate and Global Management, customers and other departments. This may include both managing/leading day-to-day tasks and large scale highly complex strategic initiatives. This role requires strong leadership and communication skills to interact with various levels of the organization.

**Our Offer to You**:
Improving the quality of life of millions of people suffering from hearing loss
A challenging and motivating assignment as part of a dynamic team
Modern mindset and processes, accommodating flexible working conditions
Opportunities for further responsibilities and support for further training and development
A company that values diversity and inclusion
Sonova’s outstanding opportunities and career growth

**Main Tasks and Responsibities**:
**Education and Skillset**:
Requires a bachelor's degree from a four-year college or university with courses in marketing or business administration, or a combination of education and experience
A master’s degree in business administration is recommended, but not required
7 to 10 years previous progressively responsible industry experience required, with a minimum of 5 years sales experience preferred
Requires 3+ years previous strategic management experience
Strong organizational and time management skills
Strong critical and creative thinking skills
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in using customer experience and data management software and tools.
Strong leadership and team management skills
Strong verbal and written communication skills
Coaching and mentoring skills
Ability to read, analyze, and interpret general business periodicals, professional journals, related reports, and governmental regulations
Ability to effectively present information and respond to questions from grou

  • Outlet Customer Experience Specialist, Advisor

    1 week ago

    Aurora, United States Best Buy Full time

    What does a Sales Consultant Appliance Outlet do?The Sales Consultant Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As the Sales...

  • Outlet Customer Experience Specialist, Advisor

    1 week ago

    Aurora, United States Best Buy Full time

    Job DescriptionWhat does a Sales Consultant - Appliance Outlet do? The Sales Consultant - Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or...

  • Best Buy Jobs 2022 Customer Experience Specialist

    1 week ago

    Aurora, United States CareerBuilder Full time

    Job Description: The Best Buy Advisor engages customers using relationship skills and inspires them to see whats possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited, confident, and appreciated while providing them with relevant and memorable solutions.Our Best Buy Advisor maintains...

  • Full Time Customer Experience Manager

    2 hours ago

    North Aurora, United States Michaels Stores, Inc. Full time

    Store - CHI-NORTH AURORA, IL - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Customer Experience, Manager, Store Manager, Experience, Retail, Customer

  • Regional Director of Clinical Services

    2 hours ago

    Aurora, United States Life Care Centers of America Full time

    Salary starts at $115,000. This role requires at least three or more years experience as a Director of Nursing in long-term care. Position Summary The Regional Director of Clinical Services directs the operations, programs and activities of the region to maintain the highest quality of care and service in accordance with all applicable laws, regulations,...

  • Customer Success Continuous Improvement Manager

    Found in: Talent US C2 - 3 weeks ago

    Aurora, United States Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Connect Hearing, and...

  • Retail Experience Supervisor

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Aurora, United States Best Buy Co. , Inc. Full time

    As a Retail Experience Supervisor, you'll use your leadership skills to inspire employees to deliver great customer experiences. To accomplish this, you'll focus on providing positive employee experiences, skill development and performance management Retail, Supervisor, Customer Experience, Experience, Leadership, Store Leader, Business Services

  • Program Director

    1 week ago

    Aurora, United States Leaders in Transformational Education Full time $60,000 - $68,000

    JOB DESCRIPTION: Role and Responsibilities:The Program Director will work directly with the Program Manager to ensure the delivery of youth delinquency and violence prevention activities. The Program Director is a member of the senior management team to ensure organizational programming and events meet strategic objectives. Initiate and set goals for...

  • Regional Director of Clinical Services

    1 week ago

    Aurora, United States Rocky Mountain Region Full time

    Position DetailsEmployment Status: Full-Time Salary: 115000.00 Annually Shift: All Salary starts at $115,000. This role requires at least three or more years experience as a Director of Nursing in long-term care. Position Summary The Regional Director of Clinical Services directs the operations, programs and activities of the region to maintain the highest...

  • Director of Sales and Marketing

    1 week ago

    Aurora, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL Physical Therapy and Balance Centers, the fastest-growing healthcare franchise in the world, needs someone with your vision and creativity to fill our Director of Sales and Marketing position at our Aurora, IL, location!Here, you will be a valued member of a champion team capable of achieving next-level results. Hone...

  • Director of Sales and Marketing

    22 hours ago

    Aurora, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL Physical Therapy and Balance Centers, the fastest-growing healthcare franchise in the world, needs someone with your vision and creativity to fill our Director of Sales and Marketing position at our Aurora, IL, location!Here, you will be a valued member of a champion team capable of achieving next-level results. Hone...

  • Revenue/Pricing Managing Director

    20 hours ago

    Aurora, United States Bradsby Group Full time

    Location:denver, ColoradoType:Direct HireJob#26858Bradbsy Group is partnered with a growing company looking to add a Revenue/Pricing Director to their team. This client is Denver based and role will be 100% remote (ideally the candidate will be based in Denver). Our client is seeking:10 years of min experienceMust have experience at the Director...

  • Director of MDS

    2 weeks ago

    Aurora, United States Aviva at Fitzsimons Full time

    Job DescriptionJob DescriptionAre you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?WHAT WE'RE ABOUTWe believe care goes beyond a medical chart. With kindness and integrity as...

  • Customer Service Associate

    1 week ago

    Aurora, United States Value City Furniture Full time

    ** Customer Service Associate** *Share by Email* Location: VCF AURORA #91 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The...

  • Assistant Program Director

    5 days ago

    Aurora, United States Insight Global Full time

    MINIMUM QUALIFICATIONS• Bachelor degree in education, psychology, sociology or other relevant behavioral science field.• 5 years of experience social services or childcare agency or organization.• 2 years of experience in an administrative and/or supervisory role in youth services.• Bilingual English/Spanish fluency• Proficient use of desktop and...

  • Assistant Program Director

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Aurora, United States Insight Global Full time

    MINIMUM QUALIFICATIONS• Bachelor degree in education, psychology, sociology or other relevant behavioral science field.• 5 years of experience social services or childcare agency or organization.• 2 years of experience in an administrative and/or supervisory role in youth services.• Bilingual English/Spanish fluency• Proficient use of desktop and...

  • Assistant Program Director

    Found in: Appcast US C2 - 1 week ago

    Aurora, United States Insight Global Full time

    MINIMUM QUALIFICATIONS• Bachelor degree in education, psychology, sociology or other relevant behavioral science field.• 5 years of experience social services or childcare agency or organization.• 2 years of experience in an administrative and/or supervisory role in youth services.• Bilingual English/Spanish fluency• Proficient use of desktop and...

  • Wellness Director

    1 week ago

    Aurora, United States The Alden Network Full time

    JOB SUMMARYResponsible to plan, organize, develop, direct and delegate (as appropriate) the overall operation of the Nursing Department in accordance with current federal, state, and local standards, guidelines and regulations, and facility policies. The objective is to ensure the highest degree of quality care is maintained at all times.QUALIFICATIONSMust...

  • Customer Support Specialist

    1 week ago

    Aurora, United States Sonova USA, Inc. Full time

    .buttontextcdf2d779017deac3 a{ border: 1px solid transparent; } .buttontextcdf2d779017deac3 a:focus{ border: 1px dashed #0271a6 !important; outline: none !important; } Who we areYou enjoy creating and innovating. You never stop striving for better. You take...

  • School Executive Director

    2 weeks ago

    Aurora, United States Novastar Kids Co Full time

    Job DescriptionJob DescriptionWho are we?Novastar Academy is a K-12 educational program continuum. Our goal is to transform teachingpractice, learning experiences, and community engagement becoming a cutting-edgelaboratory school. We emphasize the development of knowledge, skills, attitudes, and valuesyoung people need to become lifelong learners and...