Community Relations Coordinator

3 weeks ago

West Babylon, United States The Bristal Assisted Living Full time

**JOB SUMMARY**:
Responsible for assisting the Director of Community Relations in maintaining maximum occupancy of the community and, when fully occupied, developing a waiting list of future Residents. Maintain accurate records in database for easy access and reporting. Ensure that The Bristal’s reputation is well presented within the community.

**Community Relations Coordinator - Sales Assistant**

**DUTIES AND KEY RESPONSIBILITIES**:

- Greet all visitors in a warm, friendly manner.
- Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review.
- Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents.
- Takes prospective Residents and/or families on a tour of the Facility.
- Liaison between the Bristal and community referral sources.
- Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
- Supports the ED, DCR and Corporate DOS in setting, tracking, and accomplishing sales goals in a timely manner.
- Completion of all required move in paperwork and the collection of rent monies prior to resident move-in.
- Assist new residents to get acclimated into the community upon move in.
- Manage all marketing inventory as directed.
- Assist the Director of Community Relations to Create and/or Host Marketing/Sales events.
- Assist the Director of Community Relations to oversee accuracy of available apartment inventory.
- Assist the Director of Community Relations to maintain weekly traffic and census reports.
- Other duties as assigned by the Director of Community Relations and the Executive Director

**Community Relations Coordinator - Sales Assistant**

**QUALIFICATIONS**:

- Bachelor’s Degree in Business or Marketing preferred.
- Must have the ability to “close” the deal.
- Professional image.
- Excellent telephone and communication skills.
- Ability to relate well to the senior population.
- Great organizational skills with the ability to concentrate on many tasks at once.
- Must be an independent worker.
- Patience with perseverance and follow-through capabilities.
- Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents.
- Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents.
- Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service.

**Community Relations Coordinator - Sales Assistant**

**WORKING CONDITIONS & PHYSICAL REQUIREMENTS**:

- Working in an assisted living community
- a 24 hours/day & 7 days/week operation.
- Speaking on the phone 45%
- Standing 40%
- Walking 40%
- Speaking 100%
- Driving 20%
- Evenings as required to host events, schedule appointments, make follow-up calls

Pay: $30.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement

Schedule:

- 8 hour shift
- Weekends as needed

Supplemental pay types:

- Bonus opportunities
- Commission pay

**Experience**:

- Marketing: 1 year (preferred)
- Sales: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Ability to Relocate:

- West Babylon, NY 11704: Relocate before starting work (required)

Work Location: In person

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