Manager, Operations and Technology

4 weeks ago

Washington, United States Power to Decide Full time

Description:
Power to Decide is a national nonprofit, nonpartisan organization. At Power to Decide, we envision everyone—no matter who they are or where they live—has control over their bodies and can decide if, when, and under what circumstances to get pregnant and have a child. Our mission is to advance sexual and reproductive well-being for all, with a focus on abortion and contraception. We accomplish this by providing trusted information, expanding access to quality services and catalyzing culture change.

**Position**

The Manager, Operations and Technology is a full-time, exempt position responsible for office services, supporting staff with technology needs, and a variety of related activities including project management, inventory management, software training, and technical support. The Manager, Operations and Technology will work with all members of staff which consists of approximately 45 employees located across the continental United States. This role reports to the Director, Operations and Technology and will be assigned special projects as necessary.

Power to Decide is a fully remote organization with a physical office in the DC Metro Area. The preferred location for this position is within reasonable travelling distance to the DC office, as office presence is typically required on a bi-weekly basis. Periodically, additional events may require office presence.

**Responsibilities**

Responsibilities within the Manager, Operations and Technology role include, but are not limited to:

- Management of the physical office such as: general office maintenance, ordering and stocking supplies, completing software upgrades to technology devices, and coordination of mail and shipment processes.
- Logging and depositing incoming checks.
- Supporting with onboarding and offboarding for staff, fellows, and interns.
- Providing positive, professional customer support for IT requests including troubleshooting, ensuring a timely resolution or escalation to the Director, and timely communication on progress or completion.
- Training employees in software, hardware, and new technologies.
- Research and evaluation of emerging technologies, hardware, and software.
- Tracking and maintenance of hardware and software inventory.
- Manage shared calendars, event spaces, and meeting notifications.
- Performing other duties as assigned.

**Requirements**:
**Required Qualifications**:

- A bachelor’s degree and 4+ years of relevant work experience, or 6+ years of relevant work experience without a degree, required.
- Proficiency in Windows and Mac operating systems.
- Experience with a wide range of office and personal peripheral devices including: video conferencing systems, scanners, copiers, tablets, printers, phones, etc.
- Ability to communicate effectively in written and oral formats, and quickly respond to emerging issues and provide effective solutions.
- Detail oriented, with the ability to prioritize and manage multiple tasks and projects to meet deadlines.
- The ability to lift approximately 30 lbs. is required.

**Preferred Qualifications**:

- Ability to work autonomously and perform in a team environment.
- Prior experience overseeing inventories and replenishing items as needed.
- Ability to provide excellent customer service, with a keen ability to simplify explanation of complex technical issues.
- Ability to approach new challenges creatively, while maintaining data integrity and compliance requirements.
- Comfort in holding group training sessions for users.
- Advanced knowledge of Microsoft 365 and/or Google Workspace.
- Be an effective team player, demonstrating accountability, collaboration, time management, creative problem-solving, and a commitment to continuous learning.
- Experience training learners with various experience and comfort.
- Experience demonstrating and promoting ethical business and technology practices.
- Experience providing excellent customer service.

The Manager, Technology and Operations is a full-time, exempt position. Salary is based on market factors and individual experience and abilities. The salary range for this position is **$62,000 to $70,100**.

Power to Decide has an excellent benefits package including health, dental, and vision insurance, 403b, flexible spending accounts, flexible work schedules, and generous leave which includes PTO, vacation accrual, summer hours, paid holidays.

Power to Decide is committed to maintaining a diverse staff and an inclusive, multicultural environment. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without regard to actual or perceived race, color, religion, national origin, parenting status (including pregnancy, childbirth or related medical conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability or any other characteristic protected by law.

We are asking all staff to be fully vaccina

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