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Service Advisor

4 months ago

Brooklyn, United States United CDJR Full time

**We are currently seeking Service Advisors to join our team**

United CDJR is an expanding dealership in the New York Metro area looking for skilled and dynamic service advisors to join our team. Recently relocated to a brand new 30,000 sq. ft. state-of-the-art service and parts facility, our dealership features one of the largest service and parts facilities in the five boroughs.

Our dealership aims to maintain a high level of customer satisfaction that extends past the initial sale. While the Sales Department strives to provide innovative and cost-effective vehicles, our Service and Parts departments will aim to minimize downtime and provide our team with the tools needed for success.

As the Service Advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

**RESPONSIBILITIES**
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customers with a complete and accurate estimate of repair orders
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
- Follow the manufacturer’s warranty guidelines and procedures
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

**QUALIFICATIONS**
- Must be able to manage in a fast paced work environment with limited supervision.
- Must have great customer service skills.
- **Previous experience highly preferred.**
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills.
- Working knowledge of basic vehicle functions, characteristics, and operations.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- We are an equal opportunity employer that follows all federal and state laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other classification protected by state or federal discrimination laws._
- It shall be an unlawful discriminatory practice for any person, agency, bureau, corporation, or association, including a state and any political subdivision thereof, to deny a license or employment to any individual by reason of his or her having been convicted of one or more criminal offenses, or by reason of finding of a lack of "good moral character" which is based upon his or her having been convicted of one or more criminal offenses, when such denial is in violation of the provisions of Article 23-A of the New York Correction Law._

Pay: $50,000.00 - $100,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday
- Weekends as needed

Work Location: In person