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Medical Support Assistant

4 months ago

Bedford, United States US Veterans Health Administration Full time

**Duties**:
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

**Medical Support Assistant**:vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The purpose of this position is to serve as an Advanced Medical Support Assistant (MSA), for Outpatient Clinical Support at the VA Bedford Healthcare System, VA New England Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the Sections.
- Collects and updates insurance information from Veterans, family members and other eligible patients..
- Prepares correspondence and memos as needed.
- Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- Promotes Veteran registration for and utilization of Heal the Vet (MHV)
- Stocks basic office supplies for the clinical area.
- Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics.
- Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- Assures that all appropriate VA forms are used correctly, and regulations followed.
- Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

**Work Schedule**: Monday-Friday, 7:30am - 4:00pm

**Pay**: Competitive salary and regular salary increases when setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).

**Paid Time Off**: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

**Parental Leave**:After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

**Child Care Subsidy**:After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66**.**
**Retirement**: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

**Insurance**:Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

**Telework**: Not Available.

**Virtual**: This is not a virtual position.

**Functional Statement #**: F1390

**Relocation/Recruitment Incentives**: Not Authorized.

**Permanent Change of Station (PCS)**:Not Authorized.

**Financial Disclosure Report**: Not required.

**Notifications**:

- This position is covered by a special rate.
- This position is in the Excepted Service.
- This position is a NAGE Bargaining Unit position.
- Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.

**Requirements**:
**Conditions of Employment**:

- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:

- Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
- **Basic Requirements**:

- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
- Experience and Education:
(1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability