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Guest Service Manager

4 months ago

Shelton, United States Residence Inn by Marriott Shelton CT and Residence Inn by Marriott Windsor CT Full time

**Job Overview**:
**Duties**:

- Greet, welcome and ensure the guest arrival and departure process is amazing.
- Handle guest inquiries and provide information about hotel services and amenities
- Process reservations and manage room assignments
- Address guest complaints and escalate issues as needed
- Operate phone systems to handle incoming calls and transfer them to the appropriate department
- Perform night audit duties as required

**Experience**:

- Previous experience in guest services or hotel management or tenured front desk agents
- Proficiency in handling phone systems and guest relations
- Multilingual abilities are a plus

Join our team and be part of a dynamic hospitality environment where your skills in guest services will shine.

Pay: $19.00 - $21.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Evening shift
- Morning shift
- Nights as needed
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Shelton, CT 06484 (required)

Ability to Relocate:

- Shelton, CT 06484: Relocate before starting work (required)

Work Location: In person