Team Leader

7 days ago

Houston, United States Block by Block Full time

**Team Lead Summary**

Provides an exemplary model of customer service, hospitality, and operational procedures while leading and managing our ambassadors.

**PAY**:
**$19 - $20/Hr**

**SCHEDULE**:
**7AM-4PM Thursday-Monday**

**Weekends Required**

**Drivers License Required**

**ESSENTIAL FUNCTIONS**

**FRONT LINE LEADERSHIP -** responsible for managing shift duties of the clean and safe ambassadors while ensuring compliance to all Block by Block standards, procedures, and policies. Leading our Ambassadors, which are our biggest asset, is a very important part of management. Ambassadors need leadership, great coaching, and honest accountability to continue to make a difference in your downtown.

**OBSERVE AND REPORT -** while on patrol, be watchful for ambassador performance, overall cleanliness of the district, and unwanted behaviors or criminal activity. Dispatch clean or safety ambassadors via two-way radios to areas of need. Team leaders must be able to articulate an accurate description of persons, vehicles, and other similar identifiers. We need great communicators, both for our ambassadors as well as for our communities we serve.

**HOSPITALITY AND CUSTOMER SERVICE - **while on patrol, team leaders will go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, city information or recommendations. We are actively engaging the general public. We don't wait for the public to engage with us. We offer hospitality to everyone that we come into contact with.

**REPORTING -** must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Team leaders must be able to provide direction and counsel to team members and report concerns to Operations Manager.

**PROFESSIONALISM -** must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.

**REQUIREMENTS**

**PHYSICAL ABILITIES -**
- Must have the physical capacity to traverse continuously during an eight-hour shift, (with our without reasonable accommodation) with normal breaks (two fifteen minutes, and one thirty minute meal breaks)
- Must be able to work outdoors in all conditions with provided inclement weather gear.
- Must be able to lift 50 lbs. or more when needed.
- Must be able to speak, read, and write the English language in order to create basic reports that are permissible in court proceedings.
- **The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.**_
- **Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. **_
- **Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job. **_

**We are proud to offer the following benefits**:

- _**Insurance**_: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- _**Paid time off**_: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- _**Other**_: 401K Retirement Savings Plan.

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)
- supervising: 1 year (required)

License/Certification:

- Driver's License (required)

Shift availability:

- Day Shift (required)

Ability to Relocate:

- Houston, TX 77002: Relocate before starting work (required)

Work Location: In person

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