Program Assistant

4 weeks ago

New York, United States Public Health Solutions Full time

**Company Overview**:
As one of the largest public health service nonprofit organizations in New York City, Public Health Solutions (PHS) improves health among the city’s most vulnerable populations by tackling social and clinical factors that impact New Yorkers’ ability to thrive. Today PHS serves 200,000+ New Yorkers annually, and we support the work of more than 600 community-based nonprofit organizations. PHS implements innovative, cost-effective population-based health programs; conducts research providing insight on effective public health interventions; and provides services to government and other nonprofits to address public health issues. Together with our colleagues in the service sector, government, philanthropy and policy organizations, we are thought leaders and cutting-edge public health professionals in New York City, New York State and truly, throughout the country. Highlights of our work include:

- Providing direct services to over 80,000 New Yorkers a year, primarily families with children. These services address critical needs in low-income communities, including food security; nutrition and obesity; women’s reproductive health; early childhood development; HIV prevention and access to care; quality healthcare access; and tobacco control.
- Promoting the imminent eradication of AIDS in NYC through research, service delivery and funding administration. We engage 600+ community-based organizations around the city in HIV-related outreach. Our network serves 96,000 people living with or at risk of becoming infected with HIV/AIDS.

**Program Description**:
The NYC Breastfeeding Warmline was established in June of 2020 and specializes in providing free, virtual, language congruent, culturally respectful, lactation support to all families across the New York City. The program has since expanded to include the Queens Baby Café, a free drop-in lactation clinic, in Corona, Queens, and is looking to expand further with additional virtual lactation support programs.

**Summary of the Position**:
Public Health Solutions is seeking a bilingual (English/Spanish) Program Assistant to support operations for the NYC Breastfeeding Warmline and its affiliated projects. The Program Assistant is responsible for providing programmatic, administrative, and customer support for the program and PHS staff. This position reports to the Program Manager.

**Specifically, the Program Assistant will**:

- Manage and coordinate multiple referral and communication platforms. This includes answering and scheduling calls, facilitating communication between staff and client, referring to and coordinating services for client in relation to breastfeeding need, and other tasks as needed.
- Provide lactation support to lactating families (CLC required).
- Provide general administrative assistance and support to the day-to-day operations, including facilities management and other office functions.
- Provide administrative assistance to the Program Manager.
- Coordinate purchasing activities with PHS Central Office.
- Respond to client inquiries about program services and connect to appropriate staff members.
- Schedule and coordinate community events and stakeholder meetings.
- Implement and maintain data tracking systems to support streamlined operations.
- Hybrid position that will require physical presence in-office 2-3 days/week (may include, Corona, Jamaica, Central Queens, Brooklyn).

**Qualifications and Requirements**:

- High school diploma or equivalent. Associate’s Degree or higher preferred.
- Passion for Breastfeeding.
- Certified Lactation Counselor Preferred - Will train if no certification is held.
- Respectful interaction skills with community members looking for services.
- Demonstrated experience performing clerical and administrative duties with speed and accuracy without immediate and constant supervision.
- Ability to multi-task and prioritize needs of multiple programs.
- Must be highly organized and detail-oriented.
- Ability to maintain and improve tracking systems to promote smooth operations.
- Ability to communicate effectively, both orally and in writing, with attention to detail and professionalism.
- Strong interpersonal skills.
- Collaborative spirit.
- Must be bilingual English/Spanish.
- Salary: $26.3737

**Benefits**:

- Hybrid Work Schedule.
- Generous Paid Time Off and Holidays.
- An attractive and comprehensive benefits package including Medical, Dental and Vision.
- Flexible Spending Accounts and Commuter Benefits.
- Company Paid Life Insurance and Disability Coverage.
- 403 (b) + employer matching and discretionary company contributions.
- College Savings Plan.
- Ongoing trainings and continuous opportunities for professional growth and development.Monday - Friday 9:00am -5:00pm. Occasional work on weekend or late-night depending on the needs of the program.

35 Hours per week.

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