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Return Agent

4 months ago

Newark, United States Drivo LLC Full time

**Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.**

**Why Choose Drivo Rent A Car?**

**Exciting Opportunities**:
**Enjoy competitive compensation, opportunities for advancement within the company.**

**Positive Work Environment**:
**Training and Development: Access ongoing training and development programs to enhance your skills and excel in your role**.

Strong attention to detail and organizational skills

Exceptional customer service and communication abilities

Familiarity with video inspection processes

Basic photography skills for capturing pre-existing conditions

Ability to manage traffic flow efficiently

What you will do:
Greet customers dropping off rental cars with a warm smile

Secure vehicle keys, confirm documentation, and perform necessary checks

Perform video inspections for damages and remind customers to check for personal belongings

Identify and lost items found in the vehicle with detailed information

Park units requiring service in designated areas and inform the Service Supervisor

Thoroughly review cars for damage upon return, open and file claims promptly

Control traffic flow as a guide for incoming and outgoing rental cars

Ensure high-quality video check-out processes

Record pre-existing conditions by capturing additional photos

Assist customers with inquiries about car features and conditions

Inform customers of return policies (e.g., No Smoking, No Pet Hair, Gas, etc.)

About you:
High school diploma or GED

Minimum 1-year customer service

Must be at least 21 and have a valid driver's license with a clean driving record

Ability to follow defined service processes

Must be willing to wear company uniforms

Ability to communicate in English, speaking other languages including Spanish is a plus

Position available at LGA, JFK, and Newark airport locations.

**Salary**: From $15.00 - $18 per hour + Bonuses

Pay: $15.00 - $18.00 per hour

Expected hours: 35 - 45 per week

**Benefits**:

- Employee discount
- On-the-job training

Compensation package:

- Bonus opportunities
- Commission pay
- Monthly bonus

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Ability to Commute:

- Newark, NJ 07114 (required)

Ability to Relocate:

- Newark, NJ 07114: Relocate before starting work (required)

Work Location: In person