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Customer Service Representative

3 months ago

Aurora, United States Pretium Full time

**Position Overview**:
Pretium Packaging is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for coordinating all related matters regarding bids, samples, order, inquiries and other sales expediting matters.

**Responsibilities**:

- Receives and processes customer inquiries and requests in a timely manner regarding product selection, placement of orders, pricing, freight quotes, samples, product literature and complaints.
- Serves as IQMS in house technical support for customer service processes and training
- Provides reliable communication surrounding customer orders to facilitate ordering of raw materials and inventory management.
- Supports account managers for all customer information, maintaining open lines of communication necessary to meet customer needs to maintain and grow customer business.
- Follows all requirements when entering order and customer information into IQMS to ensure useful data is available surrounding each customer, order and product.
- Initiates communication with existing and potential customers to determine purchasing requirements for new products/new SKU's for launch into the marketplace. Including but not limited to: artwork, color matches, etc.
- Provides communication to customers on price changes and reconfirm new pricing.
- Maintains open lines of communication with customers regarding lead times, promise dates, label requirements, shipping, etc. and updates status as needed.
- Initiates support issue process, including request for additional information, return authorization, communication of status to customers, requests for credit memos and entry of all information into IQMS required to move process forward.
- Coordinates internal activities with production and shipping departments.
- Coordinates external activities for color matches, labels and liner.
- Monitors production schedule and inventory levels for accurate communication with customers.
- Assists in scheduling conference calls or customer site visits when required.
- Preforms other related duties and special projects.
- Follows all safety rules and procedures required by department and company.

**Education, Experience, & Qualifications**:

- High school diploma or equivalent required; college degree preferred.
- Requires knowledge of administrative practices, a variety of office procedures, and operation of office equipment such as personal computer and computer software.
- 2+ years in Customer Service supporting a manufacturing facility preferred.
- Excellent communication skills, both written and verbal
- Strong phone etiquette and active listening skills.
- Ability to analyze situations and provide effective solutions.

**If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you**

**Who We Are**:
Our production facilities use the latest software, automation and quality assurance protocols to deliver creative, cost-effective and reliable products to our customers. From prototype development through production scale-up to consistent on-time delivery, we strive to exceed expectations at every turn. For our customers’ convenience, we maintain a deep inventory of popular molds and a wide selection of everyday stock container options that can significantly cut down on lead time to market.

At Pretium Packaging, we are committed to providing equal employment opportunities to all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable law. We believe in creating a diverse and inclusive work environment that fosters innovation, creativity, and collaboration.

Our dedication to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and training. We welcome individuals from all backgrounds to join our team and contribute to our mission of delivering high-quality plastic solutions while promoting diversity, equity, and inclusion in the workplace.