Siu Case Manager

1 week ago

Danvers, United States Insight Service Group Inc Full time

**Position Overview**:
**Job Type**:

- Full-time
- Monday - Friday, 8 AM - 5 PM in various time zones

**Pay and Benefits**:Negotiable based on experience
- Benefits: 401(k), Dental insurance, Disability insurance, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Parental leave, Vision insurance
- Benefit Conditions: Only full-time employees eligible. Waiting period may apply

**Responsibilities**:

- Review claim notes / client documentation
- Responsible for assigning investigative tasks, maintaining communication throughout duration of investigation, along with assessment of findings.
- Maintain detailed diary notes/claim history within case management system.
- Provide guidance and instruction to investigators.
- Responsible for providing professional updates, reports, and communication directly with clients.
- Manage the file within the appropriate budget and by the client’s due date.
- Identify suspicious circumstances/red flags.
- Review the completed investigation and provide recommendations for additional investigation when applicable.
- QA final product including investigator time and expense.

**Qualifications**:

- Excellent organizational skills including ability to prioritize, coordinate, and manage numerous claims/ongoing investigations.
- Strong interpersonal, oral, and written communication skills; ability to clearly communicate complex issues.
- Patience and the ability to work with a variety of personalities and skill levels.
- Detail oriented with strong organization, time management skills / ability to multitask.
- Strong analytical and problem-solving skills
- Knowledge of multiple policy lines of insurance
- Self-starter/highly motivated/team player
- Ability to interact and collaborate with internal and external business partners, including clients and investigators.
- Ability to work independently, exercise good judgment, and make sound business decisions.
- Proficiency with Microsoft Office Applications.

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