Front Desk Receptionist

2 months ago

Chicago, United States Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana ) Full time

Description:
**Front Desk Receptionist**

**Position Summary**

Interact with clients', medical professionals and additional team both within the clinic and at outside facilities offering precise, prompt and responsive information to facilitate the best patient care daily.

**Requirements**:
**_ Essential Duties and Responsibilities_**

Administration
- Schedules patients’ appointments either via phone or upon checkout according to scheduling guidelines. This includes but is not limited to requesting and verifying proper address, phone number, primary care physician, pharmacy, date of birth, insurance information and other demographics as required.
- Greets patients on arrival and checks them in for their appointment. Patient check in requires but is not limited to verifying patient personal information, insurance information and other demographics as required. Scans in insurance cards and photo ID. Enters proper insurance information into practice management system for new patients. Obtains proper consents and necessary referrals and properly attaches appropriate referral to patient charts. Sends patients to washroom to provide urinalysis.
- At conclusion of physician visit, checks patients out. Patient check out requires but is not limited to, providing patient with written clinical summary, scheduling next appointment, providing patient with patient portal information so they can log on to the Uropartners’ patient portal.
- Answer phones and directs calls and message appointments to appropriate staff.
- Providing patients with appropriate room for the evaluation and discussion of medical records, or results done by the appropriate medical staff
- Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, keeping financial records and any other needed data entry.

Financial
- Effectively and promptly balance cash receipts and credit card receipts at the end of clinic
- Collect co-pays as well as patient balances
- Verify insurance coverage and determine patient’s balances to be collected
- Prepare invoices and collect monies for medical records

**Supervisory Requirements**

This position has no supervisory requirements

**Educational Requirements**
- Required: High school diploma or general education degree (GED); or equivalent combination of education and experience
- Preferred: One year certificate from college or technical school; or equivalent combination of education and experience

**Experience**
- Three to six months related experience and/or training

**Licenses and Certifications**

This position has no license or certification requirements.

**Additional Qualifications**

To perform this job successfully, an individual should have the following general knowledge:

- Professional attitudes sufficient to demonstrate honest, ethical and compassionate behavior, take

responsibility for own actions and be forthright about errors or uncertainty, display flexibility, function

effectively under stress, adapt to changing environments, and function as an active cooperative member of

the health care team
- Achieving efficient, timely, quality results by directing efforts on expected outcomes while providing exemplary client service within expected timeframes.
- Willingly adapting to constantly changing circumstances while maintaining a corporate perspective.
- Using a logical reasoning process to break down and work through situation or problem to arrive at an outcome.
- Anticipating and responding to needs and demands of clients both internally and externally.
- Using language as a flexible tool to share and collect information, exchanging ideas and openly exploring a variety of perspectives adjusting style and content to each unique individual, audience and circumstance.

**Knowledge Requirements**

To perform the job successfully, an individual should demonstrate the following competencies:

- Teamwork/Cooperation: Readily shares information, knowledge and personal strengths. Seeks to

understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.
- Working with Others: Works well and cooperates with other staff members. Is courteous, tactful, and has

a team spirit. Communicates in a clear, concise, effective, and timely manner, both orally and in writing.

Displays well developed listening skills.
- Adaptability/Flexibility: Ability to adapt to constantly changing circumstances while maintaining a

abilities while addressing new challenges as contextual realities change.
- Client Service: Incorporates and demonstrates customer service strategies in dealing with people in order to achieve the organization’s goal of providing quality comprehensive urological care.

**Qualifications**

To perform this job successfully, an individual must be able to adequately perform each essential duty. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

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