Telephone Operator
2 weeks ago
**NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, a_nd interact with us on _LinkedIn_, _Glassdoor_, _Indeed_,_ _Facebook_, _Twitter_, _YouTube_ and _Instagram_._
**Position Summary**:
We have an exciting opportunity to join our team as a Telephone Operator.
**Responsibilities**:
- UPDATES TELEPHONE CONSOLE PROGRAMS- Updates daily and weekly updates to the Operators online directory. Inputs information accurately and promptly. Maintains up to date directory. Maintains the directory of all functions and departments. Maintains on-call schedules for each department and made the changes required on a monthly basis.
- DIRECTORY AND INFORMATION SERVICES- Provides callers with directory and general Medical Center information and or instructions on telecommunications system usage (i.e.:paging, patient information etc.) Responds to directory assistance requests by locating appropriate number or codes promptly and accurately. Assist callers in determining correct department called by requesting and providing information based on content of the enquired. Consistently answers calls in a courteous and professional manner;apologizes for cutoffs and wrong numbers. Provides information quickly and accurately,transferring problem callers to proper level of supervision. Is aware of the call ; overlaps by serving multi functions at the same time. Identifies self with operatornumber when answering calls.
- EMERGENCY CALLS- Be prepared to respond to both internal and external emergencies.Some examples of emergencies are but not limited to: fire, bomb threat, infant abduction, code 1000. Provides immediate response to and process emergency calls promptly. Obtains all needed emergency information quickly and calmly. Initiates correct calls to obtain emergency services.
- EMERGENCY NOTIFICATION SYSTEM (Sendwordnow)
- Maintain and activate different scenarios as needed for the Emergency Notification System. Update contact information.Build and change messages. Assigned users to the appropriate scenario. Activate scenarios when requested by management.
**Minimum Qualifications**:
To qualify you must have a Minimum Qualifications:High School Diploma required. Two years of Telephone experience in a Healthcare, Hotel or a large institutional environment or equivalent combination of education and experience. Excellent communication and interpersonal skills required.
**Preferred Qualifications**:
Preferred Qualifications:None.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $34,467.63 - $52,868.73 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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