Service and Inspection Coordinator

4 weeks ago

Holbrook, United States W&M Fire Protection Services Full time

W&M Fire Protection, a subsidiary of Davis-Ulmer Sprinkler Company, is a full-service fire protection contractor with complete design, installation, and fabrication capability. W&M has proudly served the tri-state and New England areas for over 20 years and offers a challenging and rewarding work environment.

At Davis-Ulmer / W&M, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Due to continued growth, we are excited to add a Service & Inspection Coordinator to our team in Holbrook, NY. In this role, you will be responsible for managing billing and special projects as well as supporting the department staff with daily operations.

**JOB RESPONSIBILITIES**:

- Inspecting contract renewals and creating as well as handling all the scheduling of our inspectors and service techs.
- May open new service jobs in the system, or assist salesperson in opening, to ensure correct information has been entered to accurately bill and maintain the job and to receive a job number. May include Job Site/Customer/Vendor creation.
- Maintains an accurate database, updating customer, job & collection information when needed
- Accurately prepares and invoices customer per the requirements of the job and the customer to ensure the customers preferred billing procedures are followed. May possibly include credit and rebills, if necessary.
- Works closely with the customer concerning updates on the job, questions on invoices and/or the receiving of service calls and emergency calls, if needed.
- Make sure invoicing is being completed in a timely manner and accurately.
- Scans and uploads documents into each customer folders/files within the electronic document storage system. Maintain job/contract files and organization.
- Ensure that outstanding bills have been accurately invoiced, and all documentation is present.
- Support Field with Applications and devices. ensure all documentation is collected pertaining to projects. This could include receipts/vehicle violation payment and tracking.
- Maintains job schedule for all field personnel. Scheduling with customers.
- Tracking purchase requests and material deliveries for projects.
- Assists with special projects and other duties as assigned.

**QUALIFICATIONS/ EDUCATION/ EXPERIENCE REQUIREMENTS**:

- High School Diploma or GED required; Associate degree preferred
- A minimum of two years in an office setting is preferred, with background/familiarity in the fire protection and/or construction industry a plus.
- Previous billing experience preferred
- Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
- Requires exceptional oral and written communication skills and organizational and time management skills with the ability to work well under stress, despite numerous interruptions.
- Must have exceptional accuracy and attention to detail.
- Ability to self-manage and work independently with little supervision.
- Strong knowledge of Microsoft Office, with advanced Excel skills; as well as strong general computer skills.

**CERTIFICATES, LICENSES, REGISTRATIONS**:

- Valid driver’s license
- Notary Public is a plus

**PHYSICAL DEMANDS & WORK ENVIRONMENT**:

- Office environment with moderate noise level
- Need to move about the office to copy, scan, fax and file
- May require opening of heavy file cabinets with bending, stooping or kneeling to file
- Requires the ability to work in a shop environment with exposure to outdoor temperatures from time to time

**Why work for W&M Protection?**
- We offer competitive pay for experienced individuals.
- We are owned by the APi Group, a publicly traded, multi-billion-dollar corporation based in Minnesota. This is a benefit that provides financial support and backing, world-class training, and leadership development.
- We offer an industry leading benefits package that includes medical, dental, vision, and other benefits.
- We are an engaged organization with strong and authentic values, with clear evidence of trust and fairness, where two-way promises and commitments are understood and fulfilled.
- We hire people whose values align with ours. This is a key element of our People/Talent Development Operating Code.
- We believe if you invest in the right people, you will create long-lasting professional relationships that benefit everyone.

**Wage Range**: $28.00-$32.00 per hour

**Davis-Ulmer offers a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.**

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employer

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