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Customer Service Representative

3 months ago

Oxnard, United States Hall's Culligan Water Full time

**Our opportunity**:As the premium provider of drinking water and water treatment services for the greater part of a century, **Hall’s Culligan** continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

**Why you’ll love working here**:

- We offer a full-time, Monday-Friday work schedule.
- The salary range for this position is $17.50-$19 per hour, depending on experience.
- You’ll receive paid time off (PTO) at a generous accrual rate.
- You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
- We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
- We believe in upskilling our employees and promoting from within.
- You’ll have the opportunity to utilize Culligan equipment in your home free of charge

**What you’ll do**:
**Customer service**:

- Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
- Handle both routine inquiries and complex issues with professionalism.

**Product and service knowledge**:

- Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
- Offer product/service recommendations and educate customers.

**Issue resolution**:

- Identify, troubleshoot, and resolve customer problems effectively.
- Collaborate with other departments to address customer concerns and provide solutions.

**Time management**:

- Efficiently manage and prioritize tasks to meet individual and team performance goals.
- Meet deadlines and response times while maintaining quality in work and customer interactions.

**Documentation and reporting**:

- Accurately document customer interactions and transactions in customer service software.

**Safety**:

- Workspace must be kept clean, organized, and free of clutter and tripping hazards.
- Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.

**Where you’ll work**:
Culligan CSRs spend all their time working **in the dealership,** more specifically in an **office environment** requiring regular use of computers and multi-line phones - this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday - Friday 8am-5pm, this role may require some evenings and weekends as business needs require.

**Who should apply**:
The **personal attributes** that will set you apart in our hiring process include **empathy** and **resilience** - our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be **adaptable** to new processes and procedures and to maintain a **positive attitude,** even when challenging situations arise. It is imperative that our CSRs be comfortable **multitasking** in order to effectively manage multiple tasks and customer interactions simultaneously.

**Your qualifications**:

- Previous experience in a customer service role preferred.
- Excellent verbal and written communication skills.
- Excellent organization and multi-tasking skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm under pressure and handle challenging situations with professionalism.

INDHCH

**Education**: Preferred
- High School/GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)